NUSO experienced a minor incident on December 2, 2024 affecting UCaaS - Blue Platform, lasting 9h 8m. The incident has been resolved; the full update timeline is below.
Affected components
UCaaS - Blue Platform
Update timeline
- investigating Dec 02, 2024, 04:47 PM UTC
We are aware of an issue causing intermittent outbound EFAX failures. Our Engineering team is engaged and working on a resolution. We will provide additional updates and new information becomes available.
- monitoring Dec 02, 2024, 07:46 PM UTC
Our team was able to identify the issue preventing some outbound faxes from being sent. This has been resolved and we will continue to monitor performance closely.
- resolved Dec 03, 2024, 01:55 AM UTC
This incident has been resolved.