NUSO experienced a minor incident on January 16, 2026 affecting Outbound Voice (Termination Services) and UCaaS - Green Platform and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Voice (Termination Services)UCaaS - Green PlatformInbound Voice (Origination Services)
Update timeline
- investigating Jan 16, 2026, 04:22 PM UTC
An issue has been identified affecting NUSO Green UC services. Our engineers are actively working to resolve the problem. We will provide updates as more information becomes available.
- investigating Jan 16, 2026, 05:38 PM UTC
Some issues remain, including impacts to EP1 and the Phone Builder. Our engineering team continues to work toward resolution. Calls are working with no issue. Call history and Call data ingestion is delayed but progressing.
- investigating Jan 16, 2026, 06:23 PM UTC
All services have been fully restored and are operating normally.
- resolved Jan 16, 2026, 06:24 PM UTC
This incident has been resolved.