NUSO incident

Intermittent Calling Issues

Minor Resolved View vendor source →

NUSO experienced a minor incident on February 6, 2025 affecting Outbound Voice (Termination Services) and Inbound Voice (Origination Services), lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 04:54 PM UTC
Resolved
Feb 06, 2025, 07:16 PM UTC
Duration
2h 22m
Detected by Pingoru
Feb 06, 2025, 04:54 PM UTC

Affected components

Outbound Voice (Termination Services)Inbound Voice (Origination Services)

Update timeline

  1. investigating Feb 06, 2025, 04:54 PM UTC

    We are aware that some customers are experiencing intermittent calling issues (Inbound and Outbound). Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Feb 06, 2025, 06:18 PM UTC

    We have observed improvements in call performance, and the situation is stabilizing. Our team is still actively working to ensure a full resolution. We will continue to provide updates as more information becomes available.

  3. monitoring Feb 06, 2025, 06:57 PM UTC

    Call performance has remained stable, and we will continue to monitor closely to ensure ongoing reliability. Our team is conducting a thorough review to validate the resolution.

  4. resolved Feb 06, 2025, 07:16 PM UTC

    This incident has been resolved.