Payment method performance degradation
Timeline · 1 update
- resolved May 01, 2026, 11:21 AM UTC
An incident occured in the performance of Bancontact between 12:58 and 13:15.
MultiSafepay Outage History
MultiSafepay is up right nowThere were 8 MultiSafepay outages since February 3, 2026 totaling 5h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Platform performance degradation
Affected: PaymentsMultiSafepay app
Timeline · 2 updates
- investigating Apr 30, 2026, 09:05 PM UTC
Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
- resolved Apr 30, 2026, 09:12 PM UTC
This incident has been resolved.
Partial outage - Payment method performance degradation
Affected: APIPaymentsMultiSafepay payment pages
Timeline · 4 updates
- investigating Apr 15, 2026, 06:43 AM UTC
We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available
- monitoring Apr 15, 2026, 06:53 AM UTC
The incident has been resolved and our team is currently monitoring the situation.
- monitoring Apr 15, 2026, 06:54 AM UTC
The incident has been resolved and our team is currently monitoring the situation before closing the incident.
- resolved Apr 15, 2026, 06:57 AM UTC
The incident is resolved and closed. A review will follow to address root cause and prevention.
[Bancontact] Full disruption in payment success rate
Affected: Payments
Timeline · 4 updates
- identified Mar 30, 2026, 10:17 AM UTC
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
- identified Mar 30, 2026, 10:21 AM UTC
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
- monitoring Mar 30, 2026, 10:48 AM UTC
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
- resolved Mar 30, 2026, 10:57 AM UTC
The incident has been resolved.
iDEAL outage identified
Affected: Payments
Timeline · 3 updates
- identified Mar 25, 2026, 02:40 PM UTC
A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/
- identified Mar 25, 2026, 02:43 PM UTC
The issue now looks contain to issuer Rabobank
- resolved Mar 25, 2026, 02:47 PM UTC
The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/
Bancontact transaction outage
Timeline · 1 update
- resolved Feb 14, 2026, 10:25 AM UTC
Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.
iDEAL performance issues identified at issuer ABN AMRO
Affected: Payments
Timeline · 2 updates
- identified Feb 09, 2026, 06:47 PM UTC
There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/
- resolved Feb 09, 2026, 06:56 PM UTC
The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/
Payout delay - February 2nd 2026
Affected: MultiSafepay account dashboard
Timeline · 2 updates
- identified Feb 03, 2026, 09:02 AM UTC
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
- resolved Feb 03, 2026, 01:21 PM UTC
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.
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