MultiSafepay experienced a major incident on May 27, 2026 affecting API and Payments and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
APIPaymentsMultiSafepay payment pages
Update timeline
- identified May 27, 2026, 01:49 PM UTC
Our platform is experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.
- identified May 27, 2026, 01:56 PM UTC
Our team has identified the root cause and is working on the resolution.
- monitoring May 27, 2026, 02:30 PM UTC
The incident has been resolved and performance has returned to normal levels. We are continuing to monitor the situation closely.
- resolved May 27, 2026, 02:37 PM UTC
The incident has been resolved, and all services are operating normally.