MultiSafepay incident

Mastercard 3DS Processing Performance: Deprecation notice

Minor Resolved View vendor source →

MultiSafepay experienced a minor incident on July 15, 2026 affecting Payments, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:39 AM UTC
Resolved
Jul 15, 2026, 09:58 AM UTC
Duration
2h 19m
Detected by Pingoru
Jul 15, 2026, 07:39 AM UTC

Affected components

Payments

Update timeline

  1. investigating Jul 15, 2026, 07:39 AM UTC

    3DS performance of Mastercard transaction is experiencing a significant performance drop. We are investigating the issue, it appears to be outside of MultiSafepay platform.

  2. identified Jul 15, 2026, 07:53 AM UTC

    Mastercard has identified the issue on their end we are awaiting resolution.

  3. resolved Jul 15, 2026, 09:58 AM UTC

    The incident has been resolved by Mastercard at around 11:00 CEST.