MultiSafepay had 39 outages in the last 2 years totaling 50h 15m of downtime — averaging 1.6 incidents per month.
There were 39 MultiSafepay outages since September 23, 2024 totaling 50h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a delay in notification processing which can partially affect Cloud POS transactions. A fix is being deployed.
We are continuing to investigate this issue.
This incident has been resolved.
3DS performance of Mastercard transaction is experiencing a significant performance drop. We are investigating the issue, it appears to be outside of MultiSafepay platform.
Mastercard has identified the issue on their end we are awaiting resolution.
The incident has been resolved by Mastercard at around 11:00 CEST.
We have identified an issue that our Documentation Center is currently working properly and are working on a resolution.
This incident has been resolved.
iDEAL performance issues have reoccurred at ABN AMRO. For more details: https://availability.ideal.nl/
The incident has been resolved, we're keeping track of any flare ups For more details: https://availability.ideal.nl/
An partial outage on the iDEAL platform has been identified. For more details: https://availability.ideal.nl/
The incident has been resolved at 11:35 CEST
We identified an incident affecting report delivery over sFTP between 18:00 CEST on 16 June and 08:30 CEST on 17 June. The issue has now been resolved. Any report subscriptions that were impacted during this period can be re-executed.
We are currently investigating a drop in payment performance
The incident has been resolved
There are identified performance issues with iDEAL payments at Rabobank, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/
The incident has been resolved. For more details https://availability.ideal.nl/
We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update
Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.
The incident has been resolved outside of our infrastructure.
An incident occured in the performance of Bancontact between 12:58 and 13:15.
We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available
The incident has been resolved and our team is currently monitoring the situation.
The incident has been resolved and our team is currently monitoring the situation before closing the incident.
The incident is resolved and closed. A review will follow to address root cause and prevention.
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.
The incident has been resolved.
A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/
The issue now looks contain to issuer Rabobank
The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/
Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.
The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/
The incident has been resolved. We'll be monitoring closely.
We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available
The issue has been identified. For more details: https://availability.ideal.nl/
The incident has been resolved. We'll be monitoring the situation.
We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.
The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.
We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.
[iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/
iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/
The incident has been resolved by iDEAL.
Issuer Rabobank is experiencing a major performance drop For more details, please visit https://availability.ideal.nl/
The incident has been resolved at 11:22
PayPal is experiencing issues, payments are not being completed. MultiSafepay is standing by for a resolution from PayPal
PayPal has resolved the issue
An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.
A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing.
The incident has been resolved.
We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.
Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.
An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.
The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected.