Moveworks experienced a major incident on August 4, 2025 affecting Moveworks AI Assistant, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Moveworks AI Assistant
Update timeline
- investigating Aug 04, 2025, 01:50 PM UTC
We experiencing an issue affecting all Moveworks AI assistant capabilities, causing temporary failures for some users. We sincerely apologize for any inconvenience caused due to this issue. Affected Regions: US
- investigating Aug 04, 2025, 01:50 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 04, 2025, 02:12 PM UTC
We have implemented a fix and have observed that the service is starting to recover. We are actively monitoring the situation to ensure stability. Thank you for your patience and understanding.
- resolved Aug 04, 2025, 02:45 PM UTC
This incident has been resolved as of 6:58 AM PST.