Mercari had 43 outages in the last 2 years totaling 8077h 4m of downtime — averaging 1.8 incidents per month.
There were 43 Mercari outages since September 12, 2024 totaling 8077h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
This incident has been resolved.
We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.
This incident has been resolved.
We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Our team has now released a fix, so you should be able to access your label without any problems. Please give it another try and let me know if you run into any other issues.
Some sellers may be unable to access UPS QR codes. We're currently investigating the cause. If affected, please print your shipping label instead. We're working to restore QR code access.
This incident has been resolved.
We're aware that some payouts requested from 6/24-6/26 are arriving later than usual. This is a processing delay. No action is needed; affected payouts will be sent automatically. We expect processing to resume shortly, Thanks for your patience.
This incident has been resolved.
いつもご利用いただきありがとうございます。 台風により、配送遅延や集配停止に影響が生じる可能性がございます。 詳細は各配送会社のホームページからご確認いただけます。 ・日本郵便： https://www.post.japanpost.jp/newsrelease/pressrelease/73893205361.html ・ヤマト運輸： https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html ※その他の配送会社の情報については、ご利用の配送会社へご確認ください ※メルカードの配送についても影響がある場合がございます ※メルカリモバイルのSIMカードの配送についても影響がある場合がございます 発送や受け取りが遅れる可能性がある場合は、商品説明への記載や取引メッセージで取引相手へご連絡をお願いします。 また、取引相手が影響を受けている地域にお住まいの場合は、商品の発送や受け取りができない可能性がございます。 取引相手と長期連絡が取れない場合は、取引を進めずに「マイページ＞ヘルプセンター」から事務局までご連絡ください。 よろしくお願いいたします。
We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook. If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix. We apologize for the inconvenience and appreciate your patience.
This incident has been resolved.
We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.” We’ve escalated this with USPS and are actively working with them to identify the root cause. We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.
This incident has been resolved.
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page
This incident has been resolved.
We’re aware of an ongoing USPS tracking issue that may cause your tracking page to show incorrect or mixed updates, including scans that don’t match your shipment. Delivery is not impacted
We are continuing to monitor for any further issues.
This incident has been resolved.
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page
This incident has been resolved.
We're currently investigating reported issues with auto-ratings. Thank you for your patience!
This incident has been resolved.
We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.
We are continuing to investigate this issue.
CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.
This incident has been resolved.
We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.
The issue has been identified.
This incident has been resolved.
We’re aware that some users are encountering errors when using Zip payment. Our team is currently investigating the issue.
This incident has been resolved.
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: FedEx: https://www.fedex.com/en-us/service-alerts.html
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing various errors across Mercari due to an ongoing AWS outage. Our engineering team is actively monitoring the situation and working to mitigate the impact.
This incident has been resolved.
PayPal payments are currently unavailable for purchases. Our team is investigating the root cause and assessing the impact.
You can still complete purchases using PayPal via the Mercari app. Please try checking out through the app while we investigate the website issue.
This incident has been resolved.
We’re aware that some users are encountering errors when using PayPal checkout. Our team is currently investigating the issue.
The issue seems to have been fixed by a third-party, and we’re monitoring the situation.
This incident has been resolved.
We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.
The issue has been identified.
This incident has been resolved.
We are currently investigating reports of increased latency affecting various parts of the Mercari platform
We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.
This incident has been resolved.
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to catastrophic flooding, our staffing levels are significantly reduced. We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs. Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app. Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event. We appreciate your patience and understanding during this time.
This incident has been resolved.