Mercari Outage History
Mercari is up right nowPingoru has recorded 54 incidents for Mercari: 29 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 157 of 720 (22%) |
| May 2026 | 0 | 330 of 744 (44%) |
| June 2026 | 3 | 12 of 720 (2%) |
| July 2026 | 3 | 147 of 744 (20%) |
| August 2026 | 5 | 309 of 744 (42%) |
| September 2026 | 2 | 568 of 720 (79%) |
| October 2026 | 3 | 35 of 591 (6%) |
Incidents, newest first
Minor October 29, 2025 FedEx Service Disruption at Memphis Hub 75d 11h Shipping
Started Oct 29, 2025, 03:56 PM UTC· resolved Jan 13, 2026, 03:40 AM UTC
- monitoring Oct 29, 2025, 03:56 PM UTC
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: FedEx: https://www.fedex.com/en-us/service-alerts.html
- monitoring Dec 05, 2025, 09:32 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 13, 2026, 03:40 AM UTC
This incident has been resolved.
Minor October 20, 2025 Mercari Experiencing Errors Due to AWS Outage 9h 37m Mobile Apps, Web site
Started Oct 20, 2025, 05:25 PM UTC· resolved Oct 21, 2025, 03:02 AM UTC
- monitoring Oct 20, 2025, 05:25 PM UTC
We are currently experiencing various errors across Mercari due to an ongoing AWS outage. Our engineering team is actively monitoring the situation and working to mitigate the impact.
- resolved Oct 21, 2025, 03:02 AM UTC
This incident has been resolved.
Major October 16, 2025 PayPal payments are currently unavailable for purchases on Mercari website 5h 31m Purchasing
Started Oct 16, 2025, 07:05 PM UTC· resolved Oct 17, 2025, 12:36 AM UTC
- investigating Oct 16, 2025, 07:05 PM UTC
PayPal payments are currently unavailable for purchases. Our team is investigating the root cause and assessing the impact.
- investigating Oct 16, 2025, 07:29 PM UTC
You can still complete purchases using PayPal via the Mercari app. Please try checking out through the app while we investigate the website issue.
- resolved Oct 17, 2025, 12:36 AM UTC
This incident has been resolved.
Major October 16, 2025 Issues affecting some users during PayPal checkout 1h 11m Purchasing
Started Oct 16, 2025, 03:56 PM UTC· resolved Oct 16, 2025, 05:07 PM UTC
- investigating Oct 16, 2025, 03:56 PM UTC
We’re aware that some users are encountering errors when using PayPal checkout. Our team is currently investigating the issue.
- monitoring Oct 16, 2025, 04:39 PM UTC
The issue seems to have been fixed by a third-party, and we’re monitoring the situation.
- resolved Oct 16, 2025, 05:07 PM UTC
This incident has been resolved.
Major September 17, 2025 Shipping label creation issues 5h 48m Shipping
Started Sep 17, 2025, 05:46 PM UTC· resolved Sep 17, 2025, 11:35 PM UTC
- investigating Sep 17, 2025, 05:46 PM UTC
We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.
- identified Sep 17, 2025, 06:56 PM UTC
The issue has been identified.
- resolved Sep 17, 2025, 11:35 PM UTC
This incident has been resolved.
Major September 12, 2025 Some users may be experiencing slower performance on Mercari 3h 50m Mobile Apps, Web site
Started Sep 12, 2025, 01:33 AM UTC· resolved Sep 12, 2025, 05:24 AM UTC
- investigating Sep 12, 2025, 01:33 AM UTC
We are currently investigating reports of increased latency affecting various parts of the Mercari platform
- investigating Sep 12, 2025, 04:49 AM UTC
We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.
- resolved Sep 12, 2025, 05:24 AM UTC
This incident has been resolved.
Major August 22, 2025 Login and Signup via "Continue with Facebook" unavailable 2h 48m Mobile Apps, Web site
Started Aug 22, 2025, 01:31 AM UTC· resolved Aug 22, 2025, 04:20 AM UTC
- investigating Aug 22, 2025, 01:31 AM UTC
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
- monitoring Aug 22, 2025, 04:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 04:20 AM UTC
This incident has been resolved.
Critical August 20, 2025 Service Interruption to Customer Support Response 5d 16h Customer Service
Started Aug 20, 2025, 12:18 AM UTC· resolved Aug 25, 2025, 05:01 PM UTC
- monitoring Aug 20, 2025, 12:18 AM UTC
Due to catastrophic flooding, our staffing levels are significantly reduced. We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs. Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app. Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event. We appreciate your patience and understanding during this time.
- resolved Aug 25, 2025, 05:01 PM UTC
This incident has been resolved.
Minor August 15, 2025 Delays in USPS Tracking Updates 27d 9h Shipping
Started Aug 15, 2025, 07:02 PM UTC· resolved Sep 12, 2025, 04:17 AM UTC
- identified Aug 15, 2025, 07:02 PM UTC
We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner. We appreciate your patience and will provide updates as soon as we have more information.
- resolved Sep 12, 2025, 04:17 AM UTC
This incident has been resolved.
Major June 22, 2025 Some users experiencing issues with International Shipping Tracking (ECMS) 3d 23h Shipping
Started Jun 22, 2025, 07:33 PM UTC· resolved Jun 26, 2025, 07:20 PM UTC
- investigating Jun 22, 2025, 07:33 PM UTC
Some users are experiencing issues with International Shipping Tracking (ECMS) We're currently investigating the cause.
- resolved Jun 26, 2025, 07:20 PM UTC
This incident has been resolved.
Minor June 12, 2025 We're experiencing some errors on our site. 7h 28m Mobile Apps, Web site, Listing, Purchasing and 4 more
Started Jun 12, 2025, 06:40 PM UTC· resolved Jun 13, 2025, 02:08 AM UTC
- investigating Jun 12, 2025, 06:40 PM UTC
We are currently experiencing some issues so your experience may be affected. We are working hard to solve them. Thanks for your patience!
- resolved Jun 13, 2025, 02:08 AM UTC
This incident has been resolved.
Major June 2, 2025 Paypal and Venmo checkout is currently unavailable 2h 40m Purchasing
Started Jun 02, 2025, 05:56 PM UTC· resolved Jun 02, 2025, 08:37 PM UTC
- investigating Jun 02, 2025, 05:56 PM UTC
We are currently investigating this issue.
- resolved Jun 02, 2025, 08:37 PM UTC
This incident has been resolved.
Major May 21, 2025 Instant Payouts Temporarily Unavailable 21h 20m Payouts
Started May 21, 2025, 06:12 PM UTC· resolved May 22, 2025, 03:33 PM UTC
- investigating May 21, 2025, 06:12 PM UTC
Instant Payouts are currently paused due to an unexpected issue. Our team is investigating the cause.
- identified May 21, 2025, 07:45 PM UTC
Our payment partner has identified the issue and applied a fix. We’re now running internal tests to confirm Instant Payouts are working before reopening the feature to our customers.
- resolved May 22, 2025, 03:33 PM UTC
This incident has been resolved.
Minor May 2, 2025 Elevated Latency Across Mercari Platform 26m Mobile Apps, Web site
Started May 02, 2025, 04:36 PM UTC· resolved May 02, 2025, 05:02 PM UTC
- investigating May 02, 2025, 04:36 PM UTC
We are currently investigating reports of increased latency affecting various parts of the Mercari platform
- resolved May 02, 2025, 05:02 PM UTC
This incident has been resolved.
Minor March 26, 2025 Issues with shipment tracking identified 19h 8m Shipping
Started Mar 26, 2025, 09:39 PM UTC· resolved Mar 27, 2025, 04:47 PM UTC
- monitoring Mar 26, 2025, 09:39 PM UTC
The ongoing issues with tracking have been identified and we are currently working towards a solution, and tracking updates will be backfilled once 100% resolved. We appreciate your patience.
- resolved Mar 27, 2025, 04:47 PM UTC
This incident has been resolved.
Critical March 24, 2025 USPS Label creation is experiencing issues 3h 39m Shipping
Started Mar 24, 2025, 08:03 PM UTC· resolved Mar 24, 2025, 11:42 PM UTC
- investigating Mar 24, 2025, 08:03 PM UTC
Our USPS Label creation processor encountered an issue via 3rd party. We're currently investigating the cause.
- identified Mar 24, 2025, 08:18 PM UTC
Our USPS Label creation processor encountered an issue via 3rd party. The issue has been identified, and a fix is being implemented.
- monitoring Mar 24, 2025, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 11:42 PM UTC
This incident has been resolved.
Critical March 19, 2025 Shipping Service Disruption Due to Winter Storms and Severe Weather 34d 6h Shipping
Started Mar 19, 2025, 04:53 PM UTC· resolved Apr 22, 2025, 11:24 PM UTC
- monitoring Mar 19, 2025, 04:53 PM UTC
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to winter storms. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page
- monitoring Apr 04, 2025, 04:44 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 22, 2025, 11:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 22, 2025, 11:24 PM UTC
This incident has been resolved.
Notice March 15, 2025 Problems generating QR Code for UPS shipping labels 1h 36m Shipping
Started Mar 15, 2025, 12:33 AM UTC· resolved Mar 15, 2025, 02:10 AM UTC
- investigating Mar 15, 2025, 12:33 AM UTC
Sellers may see errors when viewing the QR code used to print UPS shipping labels at The UPS Store. As a workaround, you may print the regular shipping label from your own printer. We'll share an update as soon as the problem is resolved.
- resolved Mar 15, 2025, 02:10 AM UTC
This incident has been resolved.
Notice March 13, 2025 Label creation is experiencing issues 1h 33m Shipping
Started Mar 13, 2025, 04:22 PM UTC· resolved Mar 13, 2025, 05:55 PM UTC
- investigating Mar 13, 2025, 04:22 PM UTC
We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
- monitoring Mar 13, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 05:55 PM UTC
This incident has been resolved.
Notice January 8, 2025 Shipping Service Disruption: Severe weather and emergency events across the US may cause delivery delays 55d 4h Shipping
Started Jan 08, 2025, 09:43 PM UTC· resolved Mar 05, 2025, 01:57 AM UTC
- monitoring Jan 08, 2025, 09:43 PM UTC
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Wildfires and Winter storms . We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page
- monitoring Feb 19, 2025, 06:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 05, 2025, 01:57 AM UTC
This incident has been resolved.
Critical December 10, 2024 UPS SurePost Tracking Not Updating Due to Incorrect Dropoff at USPS 85d Shipping
Started Dec 10, 2024, 01:03 AM UTC· resolved Mar 05, 2025, 02:02 AM UTC
- investigating Dec 10, 2024, 01:03 AM UTC
Sometimes your tracking information may appear to have not updated after purchasing an item if your order was shipped via UPS SurePost. In this situation, the most likely scenario is the order was accidentally dropped off with USPS directly instead of UPS. To confirm this is the case, you can find your USPS tracking number by following the steps below. Go to https://www.ups.com/track, enter your tracking number provided in the Mercari app and click “Track” Towards the bottom, click “View all Shipping Details” On the following page, click on “Shipment Details” Under “Postal Service Tracking ID” you will see your USPS tracking number This tracking number can be used to track your order via USPS here: https://tools.usps.com/go/TrackConfirmAction_input
- investigating Dec 10, 2024, 01:03 AM UTC
We are continuing to investigate this issue.
- resolved Mar 05, 2025, 02:02 AM UTC
This incident has been resolved.