Mercari incident

Some users may be experiencing slower performance on Mercari

Major Resolved View vendor source →

Mercari experienced a major incident on September 12, 2025 affecting Mobile Apps and Web site, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 01:33 AM UTC
Resolved
Sep 12, 2025, 05:24 AM UTC
Duration
3h 50m
Detected by Pingoru
Sep 12, 2025, 01:33 AM UTC

Affected components

Mobile AppsWeb site

Update timeline

  1. investigating Sep 12, 2025, 01:33 AM UTC

    We are currently investigating reports of increased latency affecting various parts of the Mercari platform

  2. investigating Sep 12, 2025, 04:49 AM UTC

    We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.

  3. resolved Sep 12, 2025, 05:24 AM UTC

    This incident has been resolved.