Mercari incident

Shipping label creation issues

Major Resolved View vendor source →

Mercari experienced a major incident on September 17, 2025 affecting Shipping, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:46 PM UTC
Resolved
Sep 17, 2025, 11:35 PM UTC
Duration
5h 48m
Detected by Pingoru
Sep 17, 2025, 05:46 PM UTC

Affected components

Shipping

Update timeline

  1. investigating Sep 17, 2025, 05:46 PM UTC

    We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.

  2. identified Sep 17, 2025, 06:56 PM UTC

    The issue has been identified.

  3. resolved Sep 17, 2025, 11:35 PM UTC

    This incident has been resolved.