Mercari incident

Login and Signup via "Continue with Facebook" unavailable

Major Resolved View vendor source →

Mercari experienced a major incident on August 22, 2025 affecting Mobile Apps and Web site, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 01:31 AM UTC
Resolved
Aug 22, 2025, 04:20 AM UTC
Duration
2h 48m
Detected by Pingoru
Aug 22, 2025, 01:31 AM UTC

Affected components

Mobile AppsWeb site

Update timeline

  1. investigating Aug 22, 2025, 01:31 AM UTC

    Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.

  2. monitoring Aug 22, 2025, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 04:20 AM UTC

    This incident has been resolved.