Mercari incident

Delays in Customer Support Response Due to High Volume

Mercari experienced a notice incident on August 14, 2026 affecting Customer Service, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2026, 12:47 AM UTC
Resolved: Aug 14, 2026, 03:07 AM UTC
Duration: 2h 20m
Detected by Pingoru: Aug 14, 2026, 12:47 AM UTC

Affected components

Customer Service

Update timeline

monitoring Aug 14, 2026, 12:47 AM UTC

We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
resolved Aug 14, 2026, 03:07 AM UTC

This incident has been resolved.