Mercari incident

Delays with Order Delivery Statuses & Ratings

Major Resolved View vendor source →

Mercari experienced a major incident on July 29, 2026 affecting Shipping and Rating, lasting 22h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 05:22 PM UTC
Resolved
Jul 30, 2026, 04:08 PM UTC
Duration
22h 46m
Detected by Pingoru
Jul 29, 2026, 05:22 PM UTC

Affected components

ShippingRating

Update timeline

  1. investigating Jul 29, 2026, 05:22 PM UTC

    We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.

  2. resolved Jul 30, 2026, 04:08 PM UTC

    This incident has been resolved.