Mercari incident

Some users not receiving emails and SMS messages from Mercari

Major Resolved View vendor source →

Mercari experienced a major incident on November 3, 2025 affecting Mobile Apps and Web site, lasting 21d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 09:59 PM UTC
Resolved
Nov 25, 2025, 04:47 PM UTC
Duration
21d 18h
Detected by Pingoru
Nov 03, 2025, 09:59 PM UTC

Affected components

Mobile AppsWeb site

Update timeline

  1. investigating Nov 03, 2025, 09:59 PM UTC

    We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.

  2. identified Nov 10, 2025, 09:21 PM UTC

    The issue has been identified.

  3. resolved Nov 25, 2025, 04:47 PM UTC

    This incident has been resolved.