Mercari Outage History

Mercari is up right now

Mercari had 45 outages in the last 2 years totaling 9914h 34m of downtime — averaging 1.8 incidents per month.

There were 45 Mercari outages since August 2, 2024 totaling 9914h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mercari.com

Minor July 18, 2026

Label creation is experiencing issues from some orders created 7/17

Detected by Pingoru
Jul 18, 2026, 08:02 PM UTC
Resolved
Jul 18, 2026, 09:02 PM UTC
Duration
1h
Affected: Shipping
Timeline · 2 updates
  1. investigating Jul 18, 2026, 08:02 PM UTC

    We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.

  2. resolved Jul 18, 2026, 09:02 PM UTC

    Our team has now released a fix, so you should be able to access your label without any problems. Please give it another try and let me know if you run into any other issues.

Read the full incident report →

Notice July 11, 2026

UPS QR codes temporarily unavailable for some customers

Detected by Pingoru
Jul 11, 2026, 10:05 PM UTC
Resolved
Jul 15, 2026, 05:05 AM UTC
Duration
3d 7h
Affected: Shipping
Timeline · 2 updates
  1. investigating Jul 11, 2026, 10:05 PM UTC

    Some sellers may be unable to access UPS QR codes. We're currently investigating the cause. If affected, please print your shipping label instead. We're working to restore QR code access.

  2. resolved Jul 15, 2026, 05:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

Some Direct Deposit Payouts are delayed

Detected by Pingoru
Jun 30, 2026, 06:03 PM UTC
Resolved
Jul 02, 2026, 08:12 PM UTC
Duration
2d 2h
Affected: Payouts
Timeline · 2 updates
  1. monitoring Jun 30, 2026, 06:03 PM UTC

    We're aware that some payouts requested from 6/24-6/26 are arriving later than usual. This is a processing delay. No action is needed; affected payouts will be sent automatically. We expect processing to resume shortly, Thanks for your patience.

  2. resolved Jul 02, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

台風に伴う配送影響について

Detected by Pingoru
Jun 25, 2026, 01:18 AM UTC
Resolved
Jun 25, 2026, 01:30 AM UTC
Duration
12m
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:18 AM UTC

    いつもご利用いただきありがとうございます。 台風により、配送遅延や集配停止に影響が生じる可能性がございます。 詳細は各配送会社のホームページからご確認いただけます。 ・日本郵便： https://www.post.japanpost.jp/newsrelease/pressrelease/73893205361.html ・ヤマト運輸： https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html ※その他の配送会社の情報については、ご利用の配送会社へご確認ください ※メルカードの配送についても影響がある場合がございます ※メルカリモバイルのSIMカードの配送についても影響がある場合がございます 発送や受け取りが遅れる可能性がある場合は、商品説明への記載や取引メッセージで取引相手へご連絡をお願いします。 また、取引相手が影響を受けている地域にお住まいの場合は、商品の発送や受け取りができない可能性がございます。 取引相手と長期連絡が取れない場合は、取引を進めずに「マイページ＞ヘルプセンター」から事務局までご連絡ください。 よろしくお願いいたします。

Read the full incident report →

Notice June 12, 2026

Facebook login issue on App

Detected by Pingoru
Jun 12, 2026, 04:16 PM UTC
Resolved
Jun 12, 2026, 10:11 PM UTC
Duration
5h 55m
Timeline · 2 updates
  1. investigating Jun 12, 2026, 04:16 PM UTC

    We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook. If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jun 12, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

Prepaid USPS shipping labels being rejected at drop-off locations

Detected by Pingoru
Apr 30, 2026, 05:40 PM UTC
Resolved
Jun 30, 2026, 05:41 PM UTC
Duration
61d
Affected: Mobile AppsWeb siteShipping
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:40 PM UTC

    We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.” We’ve escalated this with USPS and are actively working with them to identify the root cause. We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue. Thank you for your patience.

  2. monitoring Apr 30, 2026, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2026, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Temporary shipping price discrepancy on some listings

Detected by Pingoru
Apr 21, 2026, 07:46 PM UTC
Resolved
Apr 28, 2026, 02:21 AM UTC
Duration
6d 6h
Affected: ListingPurchasingShipping
Timeline · 2 updates
  1. identified Apr 21, 2026, 07:46 PM UTC

    We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.

  2. resolved Apr 28, 2026, 02:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Shipping Service Disruption: Eastern and Central U.S

Detected by Pingoru
Mar 17, 2026, 04:40 PM UTC
Resolved
Jun 30, 2026, 05:40 PM UTC
Duration
105d 1h
Affected: Shipping
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 04:40 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page

  2. resolved Jun 30, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

USPS Tracking Issue

Detected by Pingoru
Mar 13, 2026, 04:11 PM UTC
Resolved
Mar 17, 2026, 09:55 PM UTC
Duration
4d 5h
Affected: Shipping
Timeline · 3 updates
  1. monitoring Mar 13, 2026, 04:11 PM UTC

    We’re aware of an ongoing USPS tracking issue that may cause your tracking page to show incorrect or mixed updates, including scans that don’t match your shipment. Delivery is not impacted

  2. monitoring Mar 17, 2026, 09:54 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 17, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Delays in Customer Support Response Due to High Volume

Detected by Pingoru
Feb 10, 2026, 04:54 PM UTC
Resolved
Apr 01, 2026, 10:16 PM UTC
Duration
50d 5h
Affected: Customer Service
Timeline · 2 updates
  1. monitoring Feb 10, 2026, 04:54 PM UTC

    We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Apr 01, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

Shipping Service Disruption: Winter Storms

Detected by Pingoru
Jan 23, 2026, 07:31 PM UTC
Resolved
Mar 13, 2026, 04:10 PM UTC
Duration
48d 20h
Affected: Shipping
Timeline · 2 updates
  1. monitoring Jan 23, 2026, 07:31 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page

  2. resolved Mar 13, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 17, 2026

Issues with auto-rating

Detected by Pingoru
Jan 17, 2026, 07:39 PM UTC
Resolved
Jan 17, 2026, 08:27 PM UTC
Duration
47m
Affected: Rating
Timeline · 2 updates
  1. investigating Jan 17, 2026, 07:39 PM UTC

    We're currently investigating reported issues with auto-ratings. Thank you for your patience!

  2. resolved Jan 17, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Service Outage Across the Mercari Platform

Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:30 AM UTC
Duration
19m
Affected: Mobile AppsWeb siteListingPurchasingShippingRatingPayoutsVerificationCustomer Service
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

  2. investigating Dec 05, 2025, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 09:20 AM UTC

    CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.

  4. resolved Dec 05, 2025, 09:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

Some users not receiving emails and SMS messages from Mercari

Detected by Pingoru
Nov 03, 2025, 09:59 PM UTC
Resolved
Nov 25, 2025, 04:47 PM UTC
Duration
21d 18h
Affected: Mobile AppsWeb site
Timeline · 3 updates
  1. investigating Nov 03, 2025, 09:59 PM UTC

    We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.

  2. identified Nov 10, 2025, 09:21 PM UTC

    The issue has been identified.

  3. resolved Nov 25, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Issues affecting some users during Zip checkout

Detected by Pingoru
Oct 29, 2025, 08:41 PM UTC
Resolved
Oct 29, 2025, 11:43 PM UTC
Duration
3h 1m
Affected: Purchasing
Timeline · 2 updates
  1. investigating Oct 29, 2025, 08:41 PM UTC

    We’re aware that some users are encountering errors when using Zip payment. Our team is currently investigating the issue.

  2. resolved Oct 29, 2025, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

FedEx Service Disruption at Memphis Hub

Detected by Pingoru
Oct 29, 2025, 03:56 PM UTC
Resolved
Jan 13, 2026, 03:40 AM UTC
Duration
75d 11h
Affected: Shipping
Timeline · 3 updates
  1. monitoring Oct 29, 2025, 03:56 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: FedEx: https://www.fedex.com/en-us/service-alerts.html

  2. monitoring Dec 05, 2025, 09:32 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 13, 2026, 03:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Mercari Experiencing Errors Due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 05:25 PM UTC
Resolved
Oct 21, 2025, 03:02 AM UTC
Duration
9h 37m
Affected: Mobile AppsWeb site
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 05:25 PM UTC

    We are currently experiencing various errors across Mercari due to an ongoing AWS outage. Our engineering team is actively monitoring the situation and working to mitigate the impact.

  2. resolved Oct 21, 2025, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

PayPal payments are currently unavailable for purchases on Mercari website

Detected by Pingoru
Oct 16, 2025, 07:05 PM UTC
Resolved
Oct 17, 2025, 12:36 AM UTC
Duration
5h 31m
Affected: Purchasing
Timeline · 3 updates
  1. investigating Oct 16, 2025, 07:05 PM UTC

    PayPal payments are currently unavailable for purchases. Our team is investigating the root cause and assessing the impact.

  2. investigating Oct 16, 2025, 07:29 PM UTC

    You can still complete purchases using PayPal via the Mercari app. Please try checking out through the app while we investigate the website issue.

  3. resolved Oct 17, 2025, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

Issues affecting some users during PayPal checkout

Detected by Pingoru
Oct 16, 2025, 03:56 PM UTC
Resolved
Oct 16, 2025, 05:07 PM UTC
Duration
1h 11m
Affected: Purchasing
Timeline · 3 updates
  1. investigating Oct 16, 2025, 03:56 PM UTC

    We’re aware that some users are encountering errors when using PayPal checkout. Our team is currently investigating the issue.

  2. monitoring Oct 16, 2025, 04:39 PM UTC

    The issue seems to have been fixed by a third-party, and we’re monitoring the situation.

  3. resolved Oct 16, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025

Shipping label creation issues

Detected by Pingoru
Sep 17, 2025, 05:46 PM UTC
Resolved
Sep 17, 2025, 11:35 PM UTC
Duration
5h 48m
Affected: Shipping
Timeline · 3 updates
  1. investigating Sep 17, 2025, 05:46 PM UTC

    We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.

  2. identified Sep 17, 2025, 06:56 PM UTC

    The issue has been identified.

  3. resolved Sep 17, 2025, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Some users may be experiencing slower performance on Mercari

Detected by Pingoru
Sep 12, 2025, 01:33 AM UTC
Resolved
Sep 12, 2025, 05:24 AM UTC
Duration
3h 50m
Affected: Mobile AppsWeb site
Timeline · 3 updates
  1. investigating Sep 12, 2025, 01:33 AM UTC

    We are currently investigating reports of increased latency affecting various parts of the Mercari platform

  2. investigating Sep 12, 2025, 04:49 AM UTC

    We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.

  3. resolved Sep 12, 2025, 05:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Login and Signup via "Continue with Facebook" unavailable

Detected by Pingoru
Aug 22, 2025, 01:31 AM UTC
Resolved
Aug 22, 2025, 04:20 AM UTC
Duration
2h 48m
Affected: Mobile AppsWeb site
Timeline · 3 updates
  1. investigating Aug 22, 2025, 01:31 AM UTC

    Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.

  2. monitoring Aug 22, 2025, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 04:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 20, 2025

Service Interruption to Customer Support Response

Detected by Pingoru
Aug 20, 2025, 12:18 AM UTC
Resolved
Aug 25, 2025, 05:01 PM UTC
Duration
5d 16h
Affected: Customer Service
Timeline · 2 updates
  1. monitoring Aug 20, 2025, 12:18 AM UTC

    Due to catastrophic flooding, our staffing levels are significantly reduced. We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs. Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app. Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event. We appreciate your patience and understanding during this time.

  2. resolved Aug 25, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 15, 2025

Delays in USPS Tracking Updates

Detected by Pingoru
Aug 15, 2025, 07:02 PM UTC
Resolved
Sep 12, 2025, 04:17 AM UTC
Duration
27d 9h
Affected: Shipping
Timeline · 2 updates
  1. identified Aug 15, 2025, 07:02 PM UTC

    We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner. We appreciate your patience and will provide updates as soon as we have more information.

  2. resolved Sep 12, 2025, 04:17 AM UTC

    This incident has been resolved.

Read the full incident report →