Mercari incident

Delays in Customer Support Response Due to High Volume

Minor Resolved View vendor source →

Mercari experienced a minor incident on February 10, 2026 affecting Customer Service, lasting 50d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 04:54 PM UTC
Resolved
Apr 01, 2026, 10:16 PM UTC
Duration
50d 5h
Detected by Pingoru
Feb 10, 2026, 04:54 PM UTC

Affected components

Customer Service

Update timeline

  1. monitoring Feb 10, 2026, 04:54 PM UTC

    We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Apr 01, 2026, 10:16 PM UTC

    This incident has been resolved.