Mercari had 41 outages in the last 2 years totaling 5943h 45m of downtime — averaging 1.7 incidents per month.
There were 41 Mercari outages since June 18, 2024 totaling 5943h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.
This incident has been resolved.
We’re aware of an ongoing USPS tracking issue that may cause your tracking page to show incorrect or mixed updates, including scans that don’t match your shipment. Delivery is not impacted
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
This incident has been resolved.
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page
This incident has been resolved.
We're currently investigating reported issues with auto-ratings. Thank you for your patience!
This incident has been resolved.
We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.
We are continuing to investigate this issue.
CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.
This incident has been resolved.
We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.
The issue has been identified.
This incident has been resolved.
We’re aware that some users are encountering errors when using Zip payment. Our team is currently investigating the issue.
This incident has been resolved.
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: FedEx: https://www.fedex.com/en-us/service-alerts.html
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing various errors across Mercari due to an ongoing AWS outage. Our engineering team is actively monitoring the situation and working to mitigate the impact.
This incident has been resolved.
PayPal payments are currently unavailable for purchases. Our team is investigating the root cause and assessing the impact.
You can still complete purchases using PayPal via the Mercari app. Please try checking out through the app while we investigate the website issue.
This incident has been resolved.
We’re aware that some users are encountering errors when using PayPal checkout. Our team is currently investigating the issue.
The issue seems to have been fixed by a third-party, and we’re monitoring the situation.
This incident has been resolved.
We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.
The issue has been identified.
This incident has been resolved.
We are currently investigating reports of increased latency affecting various parts of the Mercari platform
We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.
This incident has been resolved.
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to catastrophic flooding, our staffing levels are significantly reduced. We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs. Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app. Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event. We appreciate your patience and understanding during this time.
This incident has been resolved.
We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner. We appreciate your patience and will provide updates as soon as we have more information.
This incident has been resolved.
Some users are experiencing issues with International Shipping Tracking (ECMS) We're currently investigating the cause.
This incident has been resolved.
We are currently experiencing some issues so your experience may be affected. We are working hard to solve them. Thanks for your patience!
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Instant Payouts are currently paused due to an unexpected issue. Our team is investigating the cause.
Our payment partner has identified the issue and applied a fix. We’re now running internal tests to confirm Instant Payouts are working before reopening the feature to our customers.
This incident has been resolved.
We are currently investigating reports of increased latency affecting various parts of the Mercari platform
This incident has been resolved.
The ongoing issues with tracking have been identified and we are currently working towards a solution, and tracking updates will be backfilled once 100% resolved. We appreciate your patience.
This incident has been resolved.
Our USPS Label creation processor encountered an issue via 3rd party. We're currently investigating the cause.
Our USPS Label creation processor encountered an issue via 3rd party. The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.