Menlo Security Outage History

An Issue has been found with browsing in Osaka and Seoul. Customers may experience degraded browsing in the region. Further information and status updates will be shared here as they become available.

We are actively investigating the browsing issues in Osaka and are working on mitigation plans. Further information will be shared as it becomes available.

We have implemented a fix and are actively monitoring to ensure seamless browsing.

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

An issue has been detected with logging. Customers will have an issue trying to access the latest user activities logs. Further information and status updates will be shared here as they become available.

An issue has been found and is currently under investigation. We are investigating reports of email being rejected with a 550 code when sending to Menlo. Further updates will be provided when they are available.

An issue impacting Email is being investigated. Some customers may see emails rejected by upstream with a 451 error, resulting in delayed emails. Further information and status updates will be shared here as they become available.

Our engineering teams believe the root cause is the upstream provider not the Menlo service. There are reports of similar errors from multiple sources though no official confirmation yet. Our engineering teams continue to monitor the situation.

The root cause has been confirmed as the upstream provider not the Menlo service. Some customers will see email delays. Our engineering teams continue to monitor the situation.

The root cause has been confirmed as the upstream provider not the Menlo service. They have identified the issue and are working on a fix. Some customers will continue to see email delays until the issue is fully resolved. Our engineering teams continue to monitor the situation.

An issue has been found with browsing via the Frankfurt region. Customers may experience degraded performance. We are activley investigating and will update here when we have more information.

An issue impacting the CDR service is being investigated. Some customers may encounter challenges with file sanitization when connected via Menlo REST AP. Further information and status updates will be shared here as they become available.

We have identified the source of the issue and are working on a mitigation. Customers impacted can contact Customer Support for assistance with a workaround as required.

An issue has been found impacting file downloads and is currently under investigation

We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.

We have identified the cause of the issue and have developed a fix which is currently undergoing validation. Upon successful validation, this will be deployed to all regions. Further information will be shared as it becomes available

An issue has been found with services hosted out of the Iowa and Oregon GCP regions. Customers may experience issues using browser isolation. We are actively working on mitigation and will update here when we have more information.

We have mitigated the issue with GCP services and will continue to monitor for any potential customer impact.

On further investigation we discovered some customer impact for customers routed via Iowa. This impact was mitigated as of 18:04 UTC / 11:04 PDT. We are continuing to monitor the mitigations in place.

Menlo Operations has detected some intermittent disruption in the South Carolina region. While the network issue is under investigation, the region has been failed out. Traffic in the region is expected to divert to other US regions.

We can confirm that impact from this issue has been resolved by the applied mitigation. The situation is being monitored to ensure continued stability.

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

We have implemented a fix and are actively monitoring to ensure stability

We are actively investigating the cause of the browsing issue in US and APAC regions and are working on mitigation plans. Further information will be shared as it becomes available.

We have implemented a fix and are actively monitoring to ensure browsing is successful in all reported regions.

Menlo is investigating an issue causing browsing disruption in Frankfurt, Hong Kong, Osaka, Seoul, Sydney, and Melbourne.

Menlo is working on mitigation for the detected issue. Several regions have returned to a working state.

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

Updates to policies in the Admin portal are working now. Menlo is continuing to fix propagating the policies out to regions.

We are continuing to investigate issues with policy changes. There may be delays in applying new policy amendments.

We have received reports that customers in Europe are getting 403 errors when proxying traffic via Menlo Security. We are actively investigating the issue and are working on mitigation plans. Further information will be shared as it becomes available.

We have identified the cause of the issue and have developed a mitigation, which is currently being rolled out to impacted regions. Further information will be shared as it becomes available

We are investigating an issue with rendering a subset of webpages in all regions. We are investigating further. Status updates will be shared here as they become available

Operations team is applying a mitigation to address the rendering of the subset of webpages. Further update will be provided as it becomes available.

Menlo Operations is aware of a degradation in the file download and related services. We are actively invetigating the situation.

An issue has been found and is currently under investigation. Customers browsing via the North Virginia region may have experienced degraded performance when browsing via this region. As of 13:10 UTC we have identified and applied mitigation for the issue, and are now continuing to...

We are investigating page loading errors with the Web Isolation service in Taiwan.

Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.

Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.

Some customers have reported an unstable internet access route through the Menlo Tokyo region, resulting in pages occasionally failing to load completely.