Menlo Security Outage History

An issue has been found and is currently under investigation. Customers browsing via the North Virginia region may have experienced degraded performance when browsing via this region. As of 13:10 UTC we have identified and applied mitigation for the issue, and are now continuing to...

We are investigating page loading errors with the Web Isolation service in Taiwan.

Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.

Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.

Some customers have reported an unstable internet access route through the Menlo Tokyo region, resulting in pages occasionally failing to load completely.

An issue has been found and is currently under investigation. Customers in the central US may experience difficulties browsing via web isolation if they are starting a new browser session. We are seeing recovery already. We will update you when more information is avialable.</...

An issue has been found and is currently under investigation.

We are currently trialing a fix to determine the root cause.

An issue has been found and is currently under investigation. Users located in the middle east may see some degradation of service, specifically slowness in page loads and timeouts.

We have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, this will be deployed to the affected regions in The Middle East. Further information will be shared as it becomes available

The fix has been successfully validated and confirmed to be effective. It will be deployed immediately.

We have been notified of an issue with localized power supply in the Bahrain region - users in the region may experience issues with connectivity until we have a solution in place

An issue has been found and is currently under investigation. We will update as soon as we have more information on impact and expected duration. Customers connecting via Tokyo may experience service disruption.

An issue has been found and is currently under investigation. Impacted customers are using the us-central1 region which is in and around Chicago and North Virginia. We are preparing options to restore traffic for customers and will update as soon as we have more information.

We have applied a workaround to mitigate issues for some customers and are investigating options for the remaining impacted customers in and around us-central1.

Safemail services are coming online as the related hosts come up with the reverted form of tenant encoding for those customers using it. Customers will begin seeing the service be restored over the coming 30 minutes.

We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.

09:44 UTC An Issue impacting proxy for HSM customers is being investigated An issue impacting proxy and web isolation services for a small set of Cloud HSM customers is being investigated. Cloud HSM customers may encounter challenges when attempting to use proxy. Prepend is not impacted.</...

The issue continues to be investigated

An issue has been found and is currently under investigation. Some customers with IP based deny rules may see sessions becoming blocked Mitigations are currently to bypass the Menlo PAC for protocol domains* temporarily while this is rectified * https://*-menlo-view....

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

We have identified the cause of the issue and are in the process of investigating a solution. Further information will be shared as it becomes available.

We are investigating potential impact to Menlo Proxy and Isolation service in Frankfurt and Paris and will update as soon as more information is available.

Service is functional for tenants accessing Menlo services through Frankfurt and Paris. Customer traffic for the Frankfurt region will see slightly increased latency while we continue to validate that all services are 100% functional.