Menlo Security Outage History

Menlo Operations has detected some intermittent disruption in the South Carolina region. While the network issue is under investigation, the region has been failed out. Traffic in the region is expected to divert to other US regions.

We can confirm that impact from this issue has been resolved by the applied mitigation. The situation is being monitored to ensure continued stability.

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

We have implemented a fix and are actively monitoring to ensure stability

We are actively investigating the cause of the browsing issue in US and APAC regions and are working on mitigation plans. Further information will be shared as it becomes available.

We have implemented a fix and are actively monitoring to ensure browsing is successful in all reported regions.

Menlo is investigating an issue causing browsing disruption in Frankfurt, Hong Kong, Osaka, Seoul, Sydney, and Melbourne.

Menlo is working on mitigation for the detected issue. Several regions have returned to a working state.

We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

Updates to policies in the Admin portal are working now. Menlo is continuing to fix propagating the policies out to regions.

We are continuing to investigate issues with policy changes. There may be delays in applying new policy amendments.

We have received reports that customers in Europe are getting 403 errors when proxying traffic via Menlo Security. We are actively investigating the issue and are working on mitigation plans. Further information will be shared as it becomes available.

We have identified the cause of the issue and have developed a mitigation, which is currently being rolled out to impacted regions. Further information will be shared as it becomes available

We are investigating an issue with rendering a subset of webpages in all regions. We are investigating further. Status updates will be shared here as they become available

Operations team is applying a mitigation to address the rendering of the subset of webpages. Further update will be provided as it becomes available.

Menlo Operations is aware of a degradation in the file download and related services. We are actively invetigating the situation.

An issue has been found and is currently under investigation. Customers browsing via the North Virginia region may have experienced degraded performance when browsing via this region. As of 13:10 UTC we have identified and applied mitigation for the issue, and are now continuing to...

We are investigating page loading errors with the Web Isolation service in Taiwan.

Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.

Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.

Some customers have reported an unstable internet access route through the Menlo Tokyo region, resulting in pages occasionally failing to load completely.

An issue has been found and is currently under investigation. Customers in the central US may experience difficulties browsing via web isolation if they are starting a new browser session. We are seeing recovery already. We will update you when more information is avialable.</...

An issue has been found and is currently under investigation.

We are currently trialing a fix to determine the root cause.

An issue has been found and is currently under investigation. Users located in the middle east may see some degradation of service, specifically slowness in page loads and timeouts.

We have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, this will be deployed to the affected regions in The Middle East. Further information will be shared as it becomes available

The fix has been successfully validated and confirmed to be effective. It will be deployed immediately.

We have been notified of an issue with localized power supply in the Bahrain region - users in the region may experience issues with connectivity until we have a solution in place

An issue has been found and is currently under investigation. We will update as soon as we have more information on impact and expected duration. Customers connecting via Tokyo may experience service disruption.

An issue has been found and is currently under investigation. Impacted customers are using the us-central1 region which is in and around Chicago and North Virginia. We are preparing options to restore traffic for customers and will update as soon as we have more information.

We have applied a workaround to mitigate issues for some customers and are investigating options for the remaining impacted customers in and around us-central1.

Safemail services are coming online as the related hosts come up with the reverted form of tenant encoding for those customers using it. Customers will begin seeing the service be restored over the coming 30 minutes.