Menlo Security incident

An Issue impacting the CDR service in Singapore is being investigated

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on September 2, 2026 affecting SG - Votiro (SG - Votiro), lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 01:14 AM UTC
Resolved
Sep 02, 2026, 02:17 AM UTC
Duration
1h 3m
Detected by Pingoru
Sep 02, 2026, 01:14 AM UTC

Affected components

SG - Votiro (SG - Votiro)

Update timeline

  1. investigating Sep 02, 2026, 01:14 AM UTC

    An issue impacting the CDR service is being investigated. Some customers may encounter challenges with file sanitization when connected via Menlo REST AP. Further information and status updates will be shared here as they become available.

  2. investigating Sep 02, 2026, 01:40 AM UTC

    We have identified the source of the issue and are working on a mitigation. Customers impacted can contact Customer Support for assistance with a workaround as required.

  3. resolved Sep 02, 2026, 02:17 AM UTC

    This incident has been resolved. Please contact Support if you have additional questions