Menlo Security incident

Unstable internet access via the Menlo Tokyo region

Major Resolved View vendor source →

Menlo Security experienced a major incident on May 26, 2026 affecting Tokyo - Web Isolation (Tokyo - Web Isolation) and Tokyo - Doc Isolation (Tokyo - Doc Isolation) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 12:40 AM UTC
Resolved
May 26, 2026, 02:17 AM UTC
Duration
1h 37m
Detected by Pingoru
May 26, 2026, 12:40 AM UTC

Affected components

Tokyo - Web Isolation (Tokyo - Web Isolation)Tokyo - Doc Isolation (Tokyo - Doc Isolation)Tokyo - Proxy (Tokyo - Proxy)

Update timeline

  1. investigating May 26, 2026, 12:40 AM UTC

    Some customers have reported an unstable internet access route through the Menlo Tokyo region, resulting in pages occasionally failing to load completely.

  2. resolved May 26, 2026, 02:17 AM UTC

    The REDGE team has confirmed that the incident was fully resolved at 00:30 UTC