Menlo Security Outage History
Menlo Security is up right nowPingoru has recorded 43 incidents for Menlo Security: 43 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 4 of 720 (1%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 3 | 134 of 720 (19%) |
| July 2026 | 7 | 40 of 744 (5%) |
| August 2026 | 5 | 70 of 744 (9%) |
| September 2026 | 8 | 10 of 720 (1%) |
| October 2026 | 3 | 121 of 585 (21%) |
Incidents, newest first
Minor June 4, 2026 Service degraded in Hong Kong 5d 13h Hong Kong - Web Isolation (Hong Kong - Web Isolation)
Started Jun 04, 2026, 03:35 AM UTC· resolved Jun 09, 2026, 05:26 PM UTC
- investigating Jun 04, 2026, 03:35 AM UTC
Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.
- investigating Jun 04, 2026, 03:40 AM UTC
Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.
- resolved Jun 09, 2026, 05:26 PM UTC
As this issue is mitigated for Menlo customers we are closing the incident out.
Major May 26, 2026 Unstable internet access via the Menlo Tokyo region 1h 37m Tokyo - Web Isolation (Tokyo - Web Isolation), Tokyo - Doc Isolation (Tokyo - Doc Isolation), Tokyo - Proxy (Tokyo - Proxy)
Started May 26, 2026, 12:40 AM UTC· resolved May 26, 2026, 02:17 AM UTC
- investigating May 26, 2026, 12:40 AM UTC
Some customers have reported an unstable internet access route through the Menlo Tokyo region, resulting in pages occasionally failing to load completely.
- resolved May 26, 2026, 02:17 AM UTC
The REDGE team has confirmed that the incident was fully resolved at 00:30 UTC
Minor April 30, 2026 An Issue has been found with Isolation in the central US 9m Iowa - Web Isolation (Iowa - Web Isolation)
Started Apr 30, 2026, 02:59 PM UTC· resolved Apr 30, 2026, 03:08 PM UTC
- investigating Apr 30, 2026, 02:59 PM UTC
An issue has been found and is currently under investigation. Customers in the central US may experience difficulties browsing via web isolation if they are starting a new browser session. We are seeing recovery already. We will update you when more information is avialable.</...
- resolved Apr 30, 2026, 03:08 PM UTC
We have diagnosed the issue and have implemented and monitored the roll out of the required fix. Users should now see no issues initiating a new session.
Major April 13, 2026 An Issue has been found with web isolation in Singapore 1h 20m Singapore - Web Isolation (Singapore - Web Isolation)
Started Apr 13, 2026, 07:55 AM UTC· resolved Apr 13, 2026, 09:15 AM UTC
- investigating Apr 13, 2026, 07:55 AM UTC
An issue has been found and is currently under investigation.
- investigating Apr 13, 2026, 08:32 AM UTC
We are currently trialing a fix to determine the root cause.
- resolved Apr 13, 2026, 09:15 AM UTC
We are pleased to announce that the fix has been successfully deployed to all regions. This incident has been resolved. Please contact Support if you have additional questions.
Minor April 1, 2026 An Issue has been found with Isolation in The Middle East 2h 17m Dammam - Web Isolation (Dammam - Web Isolation), Tel Aviv - Web Isolation (Tel Aviv - Web Isolation), Bahrain - Web Isolation (Bahrain - Web Isolation), UAE - Web Isolation (UAE - Web Isolation)
Started Apr 01, 2026, 08:49 AM UTC· resolved Apr 01, 2026, 11:07 AM UTC
- investigating Apr 01, 2026, 08:49 AM UTC
An issue has been found and is currently under investigation. Users located in the middle east may see some degradation of service, specifically slowness in page loads and timeouts.
- investigating Apr 01, 2026, 09:21 AM UTC
We have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, this will be deployed to the affected regions in The Middle East. Further information will be shared as it becomes available
- investigating Apr 01, 2026, 10:31 AM UTC
The fix has been successfully validated and confirmed to be effective. It will be deployed immediately.
- resolved Apr 01, 2026, 11:07 AM UTC
This incident has been resolved. If you still see the issue, please clear your cookies and try again. Please contact Support if you have additional questions
Minor March 5, 2026 Web Isolation Issue in Incognito/Private Browsing 1d 10h Melbourne - Web Isolation (Melbourne - Web Isolation), Frankfurt - Web Isolation (Frankfurt - Web Isolation), Mumbai - Web Isolation (Mumbai - Web Isolation), Jakarta - Web Isolation (Jakarta - Web Isolation) and 25 more
Started Mar 05, 2026, 11:10 AM UTC· resolved Mar 06, 2026, 09:56 PM UTC
- identified Mar 05, 2026, 11:10 AM UTC
An issue has been detected with web isolation that may affect a subset of customers. Further information and status updates will be shared here as they become available
- investigating Mar 05, 2026, 12:10 PM UTC
We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.
- investigating Mar 05, 2026, 01:58 PM UTC
We have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, this will be deployed to web isolation services. Further information will be shared as it becomes available
- investigating Mar 05, 2026, 03:49 PM UTC
We have identified the cause of the issue and have developed a fix, which is currently still undergoing validation. Upon successful validation, this will be deployed to web isolation services. Further information will be shared as it becomes available
- investigating Mar 05, 2026, 05:56 PM UTC
We have identified the root cause and prepared a fix. The update is currently in the validation stage, and once testing is complete, it will be rolled out to all regions. We will provide further updates as progress continues
- investigating Mar 05, 2026, 07:32 PM UTC
We have identified the cause of the issue and developed a fix, which is currently undergoing validation. Once validation is complete, we will deploy the fix to the affected regions. This is a temporary issue impacting Web Isolation specifically when using Incognito/Private browsing windows....
- investigating Mar 05, 2026, 09:41 PM UTC
The fix has been validated and confirmed effective. Deployment to the affected regions is in progress. Next update: once deployment is complete.
- investigating Mar 06, 2026, 12:32 AM UTC
Impact has been resolved for Web Isolation in the Singapore and Seoul regions. We are continuing deployment to the remaining affected regions and will provide updates as rollout progresses.
- investigating Mar 06, 2026, 09:40 AM UTC
Impact has been resolved for Web Isolation in the Singapore, Seoul, Ohio, Montreal, Sao Paulo, North Virginia, Iowa, South Carolina, North California, Las Vegas and Oregon regions. We are continuing deployment to the remaining affected regions and will provide updates as rollout progresses.
- investigating Mar 06, 2026, 02:50 PM UTC
Impact has been resolved for Web Isolation in the Singapore, Seoul, Ohio, Montreal, Sao Paulo, North Virginia, Iowa, South Carolina, North California, Las Vegas, Oregon, Melbourne, Jakarta, Sydney, Taiwan, Mumbai and Hong Kong regions. We are continuing deployment to the remaining affected...
- investigating Mar 06, 2026, 05:47 PM UTC
Impact has been resolved for Web Isolation in the Singapore, Seoul, Ohio, Montreal, Sao Paulo, North Virginia, Iowa, South Carolina, North California, Las Vegas, Oregon, Melbourne, Jakarta, Sydney, Taiwan, Mumbai, Hong Kong, Tokyo and Osaka regions. We are continuing deployment to the remaining...
- resolved Mar 06, 2026, 09:56 PM UTC
This incident has been resolved. Please contact Support if you have additional questions
Minor March 4, 2026 An issue has been found with web isolation and is under investigation – Melbourne - Web Isolation (Melbourne - Web Isolation), Frankfurt - Web Isolation (Frankfurt - Web Isolation), Mumbai - Web Isolation (Mumbai - Web Isolation), Jakarta - Web Isolation (Jakarta - Web Isolation) and 25 more
Started Mar 04, 2026, 01:15 PM UTC· resolved Mar 04, 2026, 01:15 PM UTC
- resolved Mar 04, 2026, 01:15 PM UTC
This incident has been resolved. We will continue to monitor. Please contact Support if you have additional questions
Minor March 2, 2026 Upstream service degradation in Bahrain region 2h 1m Bahrain - Doc Isolation (Bahrain - Doc Isolation), Bahrain - Web Isolation (Bahrain - Web Isolation), Bahrain - Proxy (Bahrain - Proxy)
Started Mar 02, 2026, 07:05 AM UTC· resolved Mar 02, 2026, 09:06 AM UTC
- investigating Mar 02, 2026, 07:05 AM UTC
We have been notified of an issue with localized power supply in the Bahrain region - users in the region may experience issues with connectivity until we have a solution in place
- resolved Mar 02, 2026, 09:06 AM UTC
We are pleased to announce that the issue should not be affecting any Menlo customers. Please contact Support if you have additional questions.
Minor March 1, 2026 Upstream service degradation in UAE region 100d 4h UAE - Web Isolation (UAE - Web Isolation), UAE - Doc Isolation (UAE - Doc Isolation), UAE - Proxy (UAE - Proxy)
Started Mar 01, 2026, 12:51 PM UTC· resolved Jun 09, 2026, 05:23 PM UTC
- investigating Mar 01, 2026, 12:51 PM UTC
A localized power issue has affected an upstream provider in UAE, some provider resources are currently unavailable - we have now failed out the region and we should not see any impact to Menlo customers. This issue is being actively monitored to ensure stability
- investigating Mar 01, 2026, 06:21 PM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating Mar 01, 2026, 08:38 PM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating Mar 01, 2026, 10:29 PM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating Mar 02, 2026, 01:08 AM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating Mar 02, 2026, 06:00 AM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating Mar 02, 2026, 11:37 AM UTC
We continue to monitor the status of the power outage with the upstream provider. This issue is being actively monitored to ensure stability.
- investigating May 12, 2026, 04:47 PM UTC
Until further notice, Amazon's AWS data center in UAE is out of service. Once it is available for service we will resume hosting Menlo services from the site. Until that point Menlo services will be hosted in a nearby region.
- resolved Jun 09, 2026, 05:23 PM UTC
Since there is no anticipated timeline for cloud service provider availability in the region we are closing out this incident.
Major February 19, 2026 An Issue has been found with Web Isolation in Tokyo region 6m Tokyo - Web Isolation (Tokyo - Web Isolation), Tokyo - Proxy (Tokyo - Proxy)
Started Feb 19, 2026, 12:04 AM UTC· resolved Feb 19, 2026, 12:10 AM UTC
- investigating Feb 19, 2026, 12:04 AM UTC
An issue has been found and is currently under investigation. We will update as soon as we have more information on impact and expected duration. Customers connecting via Tokyo may experience service disruption.
- resolved Feb 19, 2026, 12:10 AM UTC
Service in Tokyo region is recovering. We will follow up with a RCCA for impacted customers.
Major February 11, 2026 An Issue has been found with web isolation in us-central1 1h 54m North Virginia - Web Isolation (North Virginia - Web Isolation), Iowa - Web Isolation (Iowa - Web Isolation)
Started Feb 11, 2026, 07:37 PM UTC· resolved Feb 11, 2026, 09:32 PM UTC
- investigating Feb 11, 2026, 07:37 PM UTC
An issue has been found and is currently under investigation. Impacted customers are using the us-central1 region which is in and around Chicago and North Virginia. We are preparing options to restore traffic for customers and will update as soon as we have more information.
- investigating Feb 11, 2026, 08:17 PM UTC
We have applied a workaround to mitigate issues for some customers and are investigating options for the remaining impacted customers in and around us-central1.
- resolved Feb 11, 2026, 09:32 PM UTC
This incident has been resolved. We will continue to monitor. Please contact Support if you have additional questions
Minor February 11, 2026 Investigating admin portal access issue – Global - Admin Portal (Global - Admin Portal)
Started Feb 11, 2026, 06:05 PM UTC· resolved Feb 11, 2026, 06:05 PM UTC
- resolved Feb 11, 2026, 06:05 PM UTC
We have fixed the issue, all service running normally now.
Minor January 29, 2026 An Issue has been found with SafeMail Globally 13h 39m Global - Email Flow (Global - Email Flow)
Started Jan 29, 2026, 08:00 AM UTC· resolved Jan 29, 2026, 09:39 PM UTC
- identified Jan 29, 2026, 08:00 AM UTC
An issue has been detected with the SafeMail for customers using tenant encoding enabled for rewriting email links. We are reverting the service to the previous release. Further information and status updates will be shared here as they become available
- investigating Jan 29, 2026, 08:50 PM UTC
Safemail services are coming online as the related hosts come up with the reverted form of tenant encoding for those customers using it. Customers will begin seeing the service be restored over the coming 30 minutes.
- resolved Jan 29, 2026, 09:39 PM UTC
The rollback globally has been completed and all services are operating normally. We will continue to monitor.
Minor January 20, 2026 An Issue has been found with URL categorization in multiple regions 27m Milan - Doc Isolation (Milan - Doc Isolation), Frankfurt - Web Isolation (Frankfurt - Web Isolation), Jakarta - Web Isolation (Jakarta - Web Isolation), Ohio - Web Isolation (Ohio - Web Isolation) and 16 more
Started Jan 20, 2026, 07:37 AM UTC· resolved Jan 20, 2026, 08:04 AM UTC
- identified Jan 20, 2026, 07:37 AM UTC
An issue has been detected with URL categorization in Johannesburg, Seoul, Jakarta, London, Frankfurt, Zurich, Milan, Paris, Dammam, Tel Aviv, Iowa and Columbus, Ohio. Uncategorizated URLs maybe unavailable when browsing through these regions. Further information and status updates will...
- investigating Jan 20, 2026, 07:57 AM UTC
We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.
- resolved Jan 20, 2026, 08:04 AM UTC
This incident has been resolved. Please contact Support if you have additional questions
Minor January 13, 2026 An Issue impacting proxy and web isolation services for HSM customers is being investigated 7h 32m Tel Aviv - Proxy (Tel Aviv - Proxy), Jakarta - Proxy (Jakarta - Proxy), Melbourne - Proxy (Melbourne - Proxy), Sydney - Proxy (Sydney - Proxy) and 1 more
Started Jan 13, 2026, 09:44 AM UTC· resolved Jan 13, 2026, 05:16 PM UTC
- investigating Jan 13, 2026, 09:44 AM UTC
09:44 UTC An Issue impacting proxy for HSM customers is being investigated An issue impacting proxy and web isolation services for a small set of Cloud HSM customers is being investigated. Cloud HSM customers may encounter challenges when attempting to use proxy. Prepend is not impacted.</...
- investigating Jan 13, 2026, 10:44 AM UTC
The issue continues to be investigated
- identified Jan 13, 2026, 12:22 PM UTC
A fix for the issue has been deployed and validated in Sydney. The fix is being rolled out to the other regions.
- identified Jan 13, 2026, 03:50 PM UTC
A fix for the issue has been deployed and validated in most regions and it is in progress in Zurich.
- resolved Jan 13, 2026, 05:16 PM UTC
This incident has been resolved.
Minor December 9, 2025 An Issue has been found with ingress IP proxying in multiple regions 3h 4m Ohio - Proxy (Ohio - Proxy), Osaka - Proxy (Osaka - Proxy), Sydney - Proxy (Sydney - Proxy), Tokyo - Proxy (Tokyo - Proxy)
Started Dec 09, 2025, 09:30 AM UTC· resolved Dec 09, 2025, 12:34 PM UTC
- investigating Dec 09, 2025, 09:30 AM UTC
An issue has been found and is currently under investigation. Some customers with IP based deny rules may see sessions becoming blocked Mitigations are currently to bypass the Menlo PAC for protocol domains* temporarily while this is rectified * https://*-menlo-view....
- investigating Dec 09, 2025, 10:29 AM UTC
We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.
- investigating Dec 09, 2025, 11:52 AM UTC
We have identified the cause of the issue and are in the process of investigating a solution. Further information will be shared as it becomes available.
- resolved Dec 09, 2025, 12:34 PM UTC
This incident has been resolved after an extended period of monitoring. We believe this issue was specific to one customer and we are in contact with them to work through it. Please contact Support if you have additional questions.
Major November 19, 2025 An Issue has been found with web isolation in Frankfurt region 2h 8m Frankfurt - Web Isolation (Frankfurt - Web Isolation), Frankfurt - Doc Isolation (Frankfurt - Doc Isolation), Paris - Web Isolation (Paris - Web Isolation), Paris - Doc Isolation (Paris - Doc Isolation) and 2 more
Started Nov 19, 2025, 05:15 AM UTC· resolved Nov 19, 2025, 07:23 AM UTC
- identified Nov 19, 2025, 05:15 AM UTC
An issue has been found with web isolation in Frankfurt region and is currently under investigation.
- investigating Nov 19, 2025, 06:10 AM UTC
We are investigating potential impact to Menlo Proxy and Isolation service in Frankfurt and Paris and will update as soon as more information is available.
- investigating Nov 19, 2025, 06:28 AM UTC
Service is functional for tenants accessing Menlo services through Frankfurt and Paris. Customer traffic for the Frankfurt region will see slightly increased latency while we continue to validate that all services are 100% functional.
- resolved Nov 19, 2025, 07:23 AM UTC
This incident has been fully resolved for all Menlo services and regions. Please contact Support if you have additional questions.