Menlo Security incident

Service degraded in Hong Kong

Menlo Security is currently experiencing a minor incident affecting Hong Kong - Web Isolation (Hong Kong - Web Isolation), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 03:35 AM UTC
Resolved
Ongoing
Duration
● 2h 8m
Detected by Pingoru
Jun 04, 2026, 03:35 AM UTC

Affected components

Hong Kong - Web Isolation (Hong Kong - Web Isolation)

Update timeline

  1. investigating Jun 04, 2026, 03:35 AM UTC

    Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.

  2. investigating Jun 04, 2026, 03:40 AM UTC

    Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.