Menlo Security experienced a minor incident on June 4, 2026 affecting Hong Kong - Web Isolation (Hong Kong - Web Isolation), lasting 5d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Hong Kong - Web Isolation (Hong Kong - Web Isolation)
Update timeline
- investigating Jun 04, 2026, 03:35 AM UTC
Menlo Operations is aware of reported slowness in the Hong Kong region. We are actively working with our service provider to investigate.
- investigating Jun 04, 2026, 03:40 AM UTC
Operations has identified a zone experiencing functional issues and has removed the capacity from that zone. Although this does not solve the service degradation fully, it will allow users to reach healthy systems while investigation continues.
- resolved Jun 09, 2026, 05:26 PM UTC
As this issue is mitigated for Menlo customers we are closing the incident out.