Menlo Security incident

An Issue has been found with file downloads

Menlo Security experienced a minor incident on August 28, 2026 affecting Milan - Doc Isolation (Milan - Doc Isolation) and Hong Kong - Doc Isolation (Hong Kong - Doc Isolation) and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started: Aug 28, 2026, 10:46 AM UTC
Resolved: Aug 28, 2026, 01:48 PM UTC
Duration: 3h 2m
Detected by Pingoru: Aug 28, 2026, 10:46 AM UTC

Affected components

Milan - Doc Isolation (Milan - Doc Isolation)Hong Kong - Doc Isolation (Hong Kong - Doc Isolation)Tel Aviv - Doc Isolation (Tel Aviv - Doc Isolation)Montreal - Doc Isolation (Montreal - Doc Isolation)Sydney - Doc Isolation (Sydney - Doc Isolation)Las Vegas - Doc Isolation (Las Vegas - Doc Isolation)Frankfurt - Doc Isolation (Frankfurt - Doc Isolation)Dammam - Doc Isolation (Dammam - Doc Isolation)Osaka - Doc Isolation (Osaka - Doc Isolation)Taiwan - Doc Isolation (Taiwan - Doc Isolation)

Update timeline

investigating Aug 28, 2026, 10:46 AM UTC

An issue has been found impacting file downloads and is currently under investigation
investigating Aug 28, 2026, 11:14 AM UTC

We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.
investigating Aug 28, 2026, 12:07 PM UTC

We have identified the cause of the issue and have developed a fix which is currently undergoing validation. Upon successful validation, this will be deployed to all regions. Further information will be shared as it becomes available
resolved Aug 28, 2026, 01:48 PM UTC

We are pleased to announce that the fix has been successfully deployed to all regions. This incident has been resolved. Please contact Support if you have additional questions.