Macquarie University Outage History

Macquarie University is up right now

Pingoru has recorded 51 incidents for Macquarie University: 12 in the last 12 months and 3 in the last 90 days.

Source: macquarieuniversity.statuspage.io

51incidents recorded
12last 12 months
3last 90 days
12 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct6%
Pingoru began tracking Macquarie University in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261336 of 720 (47%)
May 20261336 of 744 (45%)
June 20262415 of 720 (58%)
July 2026171 of 744 (9%)
August 202600 of 744 (0%)
September 20262355 of 720 (49%)
October 2026136 of 566 (6%)

Incidents, newest first

Critical September 7, 2026 Incident - Service Unavailable: Ascender Pay 45d 23h HRIS

Started Sep 07, 2026, 01:49 AM UTC· resolved Oct 23, 2026, 01:24 AM UTC

  1. investigating Sep 07, 2026, 01:49 AM UTC

    Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0210061 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Sep 07, 2026, 06:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 3, 2026 Incident - Service Unavailable / Service Outage: Turnitin 19h 12m Turnitin

Started Sep 03, 2026, 05:14 AM UTC· resolved Sep 04, 2026, 12:26 AM UTC

  1. investigating Sep 03, 2026, 05:14 AM UTC

    Turnitin is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0209904 Services Affected: Turnitin Impact: Students/Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Sep 04, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026 Incident - Service Unavailable / Service Outage: Microsoft Teams - Meeting Calls Only 2d 22h

Started Jul 24, 2026, 01:24 AM UTC· resolved Jul 26, 2026, 11:55 PM UTC

  1. investigating Jul 24, 2026, 01:24 AM UTC

    Microsoft Teams - Meeting Calls Only is currently Unavailable. Users are unable to join Microsoft Teams Meetings. Users can call via teams - using one-to-one and group call functionality. Users are encouraged to use Zoom for meetings. We are monitoring vendor updates and apologise for any inconvenience caused. OneHelp Reference Number: INC0207263 Services Affected: Microsoft Teams - Meetings Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Jul 24, 2026, 02:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 24, 2026, 03:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 26, 2026, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026 Incident - Service Degraded: Microsoft Teams 28d 22h

Started May 06, 2026, 03:32 AM UTC· resolved Jun 04, 2026, 01:38 AM UTC

  1. investigating May 06, 2026, 03:32 AM UTC

    Microsoft Teams is currently experiencing service/functionality degradation. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0202984 Services Affected: Microsoft Teams Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. investigating May 06, 2026, 03:43 AM UTC

    Users are encouraged to use Teams on the web as workaround: https://teams.microsoft.com/

  3. monitoring May 06, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Incident - Service Degraded, Intermittent Access, Partial Outage: Web Access 19d eStudent, iLearn, MQ Websites

Started Apr 16, 2026, 01:59 AM UTC· resolved May 05, 2026, 02:09 AM UTC

  1. investigating Apr 16, 2026, 01:59 AM UTC

    Various MQ websites is currently experiencing intermittent access (partial outage/degradation). We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0201735 Services Affected: MQ websites , eStudent, iLearn Impact: Staff, Students and public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. investigating Apr 16, 2026, 02:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 16, 2026, 02:01 AM UTC

    We are continuing to investigate this issue.

  4. resolved May 05, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2026 Incident - Service Unavailable / Service Outage: Pure RMS 10d 21h Pure Research Management System (RMS)

Started Mar 19, 2026, 01:57 AM UTC· resolved Mar 29, 2026, 11:28 PM UTC

  1. investigating Mar 19, 2026, 01:57 AM UTC

    Pure RMS is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0200426 Services Affected: Pure RMS Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Mar 19, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 29, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2026 Incident - Service Unavailable / Service Outage: Publish, Resource Booker 1d 23h

Started Feb 03, 2026, 01:48 AM UTC· resolved Feb 05, 2026, 12:57 AM UTC

  1. investigating Feb 03, 2026, 01:48 AM UTC

    Publish, Resource Booker is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198430 Services Affected: Publish, Resource Booker Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Feb 03, 2026, 06:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2026, 12:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2026 Incident - Service Unavailable / Service Outage: PA Global Protect VPN 4d 1h GlobalProtect Datacenter VPN

Started Jan 29, 2026, 11:18 PM UTC· resolved Feb 03, 2026, 01:05 AM UTC

  1. investigating Jan 29, 2026, 11:18 PM UTC

    PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jan 30, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 01:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 17, 2025 Incident - Service Unavailable / Service Outage: iShare, iTeach 4h 3m iShare, iTeach

Started Nov 17, 2025, 12:17 AM UTC· resolved Nov 17, 2025, 04:21 AM UTC

  1. investigating Nov 17, 2025, 12:17 AM UTC

    iShare, iTeach is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0196401 and INC0196411 Services Affected: iShare, iTeach Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Nov 17, 2025, 04:21 AM UTC

    This incident has been resolved, with a workaround being applied to restore access to both iShare and iTeach. iTeach resolved 14:00 AEDT, iShare resolved at 14:30 AEDT.

Read the full incident report →

Major August 28, 2025 Incident - Service Unavailable / Service Outage: iTeach 30m iTeach

Started Aug 28, 2025, 04:30 AM UTC· resolved Aug 28, 2025, 05:00 AM UTC

  1. resolved Aug 28, 2025, 05:07 AM UTC

    iTeach was unavailable 28th August 2025 - 2:30PM - 3:00PM AEST The issue is now resolved and we apologise for any inconvenience caused. OneHelp Reference Number: INC0193572 Services Affected: iTeach Impact: Staff

Read the full incident report →

Critical June 5, 2025 Incident - Service Unavailable: Library Resources; MultiSearch, EZProxy, Leganto 14d 3h Leganto Unit Readings, EZProxy

Started Jun 05, 2025, 11:38 PM UTC· resolved Jun 20, 2025, 02:52 AM UTC

  1. investigating Jun 05, 2025, 11:38 PM UTC

    Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189465 Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jun 06, 2025, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 02:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 4, 2025 AMIS/eStudent/ Finance One are currently not operational. 1d FMIS (Finance One), eStudent, AMIS (Student One)

Started Jun 04, 2025, 12:33 AM UTC· resolved Jun 05, 2025, 12:42 AM UTC

  1. investigating Jun 04, 2025, 12:33 AM UTC

    AMIS/eStudent/ Finance One are currently not operational. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189262 Services Affected: eStudent, AMIS, Finance One (Staff/Students) For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Jun 04, 2025, 01:32 AM UTC

    Our vendor continues to investigate the service impact and is investigating corrective actions to resolve the impact.

  3. monitoring Jun 04, 2025, 03:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 12:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2025 Incident - Degraded performance: OneNet Wi-Fi 6d 20h OneNet WiFi

Started May 28, 2025, 02:42 AM UTC· resolved Jun 03, 2025, 11:29 PM UTC

  1. investigating May 28, 2025, 02:42 AM UTC

    OneNet Wi-Fi is currently experiencing degraded performance. We are working to resolve this and apologise for any inconvenience caused. Users are encouraged to utilise OneNet Wired Internet where possible. OneHelp Reference Number: INC0188883 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. identified May 29, 2025, 03:53 AM UTC

    The cause and fix have been identified. The fix is scheduled to be deployed this evening - 29/05/2025.

  3. monitoring May 29, 2025, 11:15 PM UTC

    A fix was implemented yesterday evening between 1930 and 2030. The team is monitoring the results.

  4. resolved Jun 03, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 4, 2025 Incident - Service Unavailable / Service Outage: Truth 23d 3h Truth

Started May 04, 2025, 11:26 PM UTC· resolved May 28, 2025, 02:40 AM UTC

  1. investigating May 04, 2025, 11:26 PM UTC

    Truth is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0187705 Services Affected: Truth Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring May 05, 2025, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2025, 02:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2025 Incident - Service Unavailable / Service Outage: Network Share Drives 12d 22h

Started Apr 22, 2025, 01:40 AM UTC· resolved May 05, 2025, 12:09 AM UTC

  1. investigating Apr 22, 2025, 01:40 AM UTC

    Network Share Drives are currently Unavailable to a subset of users. We are working to resolve this and apologise for any inconvenience caused. For a workaround, please access your network share drives via Storage.mq.edu.au. OneHelp Reference Number: INC0186973 Services Affected: Network Share Drives Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Apr 24, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2025, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025 Incident - Reduced performance (degraded performance): OneNet Wi-Fi 9d 21h OneNet WiFi

Started Mar 11, 2025, 12:53 AM UTC· resolved Mar 20, 2025, 10:31 PM UTC

  1. investigating Mar 11, 2025, 12:53 AM UTC

    OneNet Wi-Fi is currently experiencing reduced performance. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0185232 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. investigating Mar 12, 2025, 03:44 AM UTC

    We recognise that at times you may experience a Wi-Fi degradation, often limited to 5-10mins. Macquarie University IT teams continue to investigate the degraded Wi-Fi performance, with support from vendors. We will share an update daily, or when key outcomes are identified.

  3. investigating Mar 13, 2025, 04:56 AM UTC

    Today, Thu 13 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. Upon vendor advice, further optimisation of the Wi-Fi network has been completed today, this remains under close monitoring. Although intermittent Wi-Fi degradation was experienced earlier this week, monitoring has confirmed upgrades completed on the weekend introduced improved self-healing capability for the Wi-Fi network. We will share an update daily, or when key outcomes are identified.

  4. monitoring Mar 14, 2025, 04:07 AM UTC

    Today, Fri 14 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. The Wi-Fi network has reached a level of stability, following hardware and configuration improvements. The Wi-Fi network continues to be monitored closely. We will share the next update on Mon 17 March, or when key outcomes are identified.

  5. monitoring Mar 17, 2025, 04:58 AM UTC

    Today, Mon 17 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. The Wi-Fi network has reached a level of stability, following hardware and configuration improvements. The Wi-Fi network continues to be monitored closely. We will share the next update daily, or when key outcomes are identified.

  6. resolved Mar 20, 2025, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025 Incident - Service Degraded, Intermittent Access: OneNet Wi-Fi, OneNet Fixed Internet 14d 17h OneNet WiFi, OneNet Wired

Started Mar 06, 2025, 05:15 AM UTC· resolved Mar 20, 2025, 10:31 PM UTC

  1. investigating Mar 06, 2025, 05:15 AM UTC

    OneNet Wi-Fi, OneNet Fixed Internet is currently experiencing intermittent access / degradation We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: Pending Services Affected: OneNet Wi-Fi, OneNet Fixed Internet Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. identified Mar 07, 2025, 05:05 AM UTC

    Mitigation actions have been taken to stabilise the OneNet Wired issue. Corrective actions for OneNet Wi-Fi will be applied Mon evening.

  3. resolved Mar 20, 2025, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2025 Incident - Intermittent Service/Service Degradation: Aruba VPN, OneNet Wi-Fi 16d 19h OneNet Anywhere (VPN), OneNet WiFi

Started Mar 04, 2025, 03:18 AM UTC· resolved Mar 20, 2025, 10:31 PM UTC

  1. identified Mar 04, 2025, 03:18 AM UTC

    Aruba VPN and OneNet Wi-Fi is currently experiencing Intermittent Service/Service Degradation. We have identified the cause and have a plan to implement corrective actions to resolve. We apologise for any inconvenience caused. OneHelp Reference Number: INC0183280 (Aruba VPN) Services Affected: Aruba VPN and Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. monitoring Mar 11, 2025, 12:50 AM UTC

    A network upgrade was completed last night to address one component of this issue. Further investigation is underway with INC0185232 to address further Wi-Fi instability.

  3. resolved Mar 20, 2025, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2025 Incident - Service Unavailable / Service Outage: MQ ePayments (Online Payment Gateway) Xetta 21h 31m

Started Jan 22, 2025, 02:59 AM UTC· resolved Jan 23, 2025, 12:31 AM UTC

  1. identified Jan 22, 2025, 02:59 AM UTC

    MQ ePayments (Online Payment Gateway) Xetta is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. Estimated restoration is 16:00 AEDT. OneHelp Reference Number: INC0181705 Services Affected: MQ ePayments (Online Payment Gateway) Xetta Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Jan 22, 2025, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 22, 2024 Incident - Service Unavailable / Service Outage: Ascender Pay 1d 3h HRIS

Started Dec 22, 2024, 10:52 PM UTC· resolved Dec 24, 2024, 02:26 AM UTC

  1. investigating Dec 22, 2024, 10:52 PM UTC

    Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0180708 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Dec 23, 2024, 01:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2024, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 25, 2024 Incident - Microsoft Teams intermittent issues. 2h 5m Office 365

Started Oct 25, 2024, 01:52 AM UTC· resolved Oct 25, 2024, 03:58 AM UTC

  1. investigating Oct 25, 2024, 01:52 AM UTC

    Microsoft Teams is currently experiencing intermittent issues.​ We are working to resolve this and apologise for any inconvenience caused.​ ​OneHelp Reference Number: INC0178118 Services Affected: Microsoft Teams Impact: Staff & Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Oct 25, 2024, 03:58 AM UTC

    This incident has been resolved.

Read the full incident report →