Macquarie University incident
Incident - Degraded performance: OneNet Wi-Fi
Resolved after 6 days 20 hours, affecting OneNet WiFi, on May 28, 2025.
A fix was implemented yesterday evening between 1930 and 2030. The team is monitoring the results.
Affected components
Update timeline
- investigating May 28, 2025, 02:42 AM UTC
OneNet Wi-Fi is currently experiencing degraded performance. We are working to resolve this and apologise for any inconvenience caused. Users are encouraged to utilise OneNet Wired Internet where possible. OneHelp Reference Number: INC0188883 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- identified May 29, 2025, 03:53 AM UTC
The cause and fix have been identified. The fix is scheduled to be deployed this evening - 29/05/2025.
- monitoring May 29, 2025, 11:15 PM UTC
A fix was implemented yesterday evening between 1930 and 2030. The team is monitoring the results.
- resolved Jun 03, 2025, 11:29 PM UTC
This incident has been resolved.
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