Macquarie University incident

Incident - Service Unavailable / Service Outage: Pure RMS

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on March 19, 2026 affecting Pure Research Management System (RMS), lasting 10d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 01:57 AM UTC
Resolved
Mar 29, 2026, 11:28 PM UTC
Duration
10d 21h
Detected by Pingoru
Mar 19, 2026, 01:57 AM UTC

Affected components

Pure Research Management System (RMS)

Update timeline

  1. investigating Mar 19, 2026, 01:57 AM UTC

    Pure RMS is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0200426 Services Affected: Pure RMS Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Mar 19, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 29, 2026, 11:28 PM UTC

    This incident has been resolved.