Macquarie University incident
Incident - Reduced performance (degraded performance): OneNet Wi-Fi
Resolved after 9 days 21 hours, affecting OneNet WiFi, on March 11, 2025.
Today, Mon 17 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. The Wi-Fi network has reached a level of stability, following hardware and configuration improvements. The Wi-Fi network continues to be monitored closely. We will share the next update daily, or when key outcomes are identified.
Affected components
Update timeline
- investigating Mar 11, 2025, 12:53 AM UTC
OneNet Wi-Fi is currently experiencing reduced performance. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0185232 Services Affected: OneNet Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- investigating Mar 12, 2025, 03:44 AM UTC
We recognise that at times you may experience a Wi-Fi degradation, often limited to 5-10mins. Macquarie University IT teams continue to investigate the degraded Wi-Fi performance, with support from vendors. We will share an update daily, or when key outcomes are identified.
- investigating Mar 13, 2025, 04:56 AM UTC
Today, Thu 13 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. Upon vendor advice, further optimisation of the Wi-Fi network has been completed today, this remains under close monitoring. Although intermittent Wi-Fi degradation was experienced earlier this week, monitoring has confirmed upgrades completed on the weekend introduced improved self-healing capability for the Wi-Fi network. We will share an update daily, or when key outcomes are identified.
- monitoring Mar 14, 2025, 04:07 AM UTC
Today, Fri 14 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. The Wi-Fi network has reached a level of stability, following hardware and configuration improvements. The Wi-Fi network continues to be monitored closely. We will share the next update on Mon 17 March, or when key outcomes are identified.
- monitoring Mar 17, 2025, 04:58 AM UTC
Today, Mon 17 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi. The Wi-Fi network has reached a level of stability, following hardware and configuration improvements. The Wi-Fi network continues to be monitored closely. We will share the next update daily, or when key outcomes are identified.
- resolved Mar 20, 2025, 10:31 PM UTC
This incident has been resolved.
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