Macquarie University incident
Incident - Service Unavailable / Service Outage: PA Global Protect VPN
Macquarie University experienced a major incident on January 29, 2026 affecting GlobalProtect Datacenter VPN, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:18 PM UTC
PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- monitoring Jan 30, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 01:05 AM UTC
This incident has been resolved.