Macquarie University incident
Incident - Service Unavailable / Service Outage: PA Global Protect VPN
Resolved after 4 days 1 hour, affecting GlobalProtect Datacenter VPN, on January 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:18 PM UTC
PA Global Protect VPN may be Unavailable if you are accessing via dc-VPN.mq.edu.au. If you are having difficulty connecting, please enter vpn.mq.edu.au in the portal field when connecting to the Global Protect VPN. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0198331 Services Affected: PA Global Protect VPN Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- monitoring Jan 30, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 01:05 AM UTC
This incident has been resolved.
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