Macquarie University incident

Incident - Service Unavailable / Service Outage: Network Share Drives

Resolved after 12 days 22 hours, on April 22, 2025.

monitoring Apr 24, 2025, 12:02 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 22, 2025, 01:40 AM UTC
Resolved
May 05, 2025, 12:09 AM UTC
Duration
12d 22h
Detected by Pingoru
Apr 22, 2025, 01:40 AM UTC

Update timeline

  1. investigating Apr 22, 2025, 01:40 AM UTC

    Network Share Drives are currently Unavailable to a subset of users. We are working to resolve this and apologise for any inconvenience caused. For a workaround, please access your network share drives via Storage.mq.edu.au. OneHelp Reference Number: INC0186973 Services Affected: Network Share Drives Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. monitoring Apr 24, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2025, 12:09 AM UTC

    This incident has been resolved.

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