Macquarie University incident
Incident - Service Unavailable: Ascender Pay
Critical Vendor's status page →
Resolved after 45 days 23 hours, affecting HRIS, on September 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
HRIS
Update timeline
- investigating Sep 07, 2026, 01:49 AM UTC
Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0210061 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- monitoring Sep 07, 2026, 06:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 01:24 AM UTC
This incident has been resolved.
Your product runs on more than Macquarie University
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services