Macquarie University incident
Incident - Service Unavailable / Service Outage: Ascender Pay
Critical Vendor's status page →
Resolved after 1 day 3 hours, affecting HRIS, on December 22, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
HRIS
Update timeline
- investigating Dec 22, 2024, 10:52 PM UTC
Ascender Pay is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0180708 Services Affected: Ascender Pay Impact: Staff For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- monitoring Dec 23, 2024, 01:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 24, 2024, 02:26 AM UTC
This incident has been resolved.
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