Macquarie University incident
Incident - Intermittent Service/Service Degradation: Aruba VPN, OneNet Wi-Fi
Resolved after 16 days 19 hours, affecting OneNet Anywhere (VPN) and OneNet WiFi, on March 4, 2025.
A network upgrade was completed last night to address one component of this issue. Further investigation is underway with INC0185232 to address further Wi-Fi instability.
Affected components
Update timeline
- identified Mar 04, 2025, 03:18 AM UTC
Aruba VPN and OneNet Wi-Fi is currently experiencing Intermittent Service/Service Degradation. We have identified the cause and have a plan to implement corrective actions to resolve. We apologise for any inconvenience caused. OneHelp Reference Number: INC0183280 (Aruba VPN) Services Affected: Aruba VPN and Wi-Fi Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]
- monitoring Mar 11, 2025, 12:50 AM UTC
A network upgrade was completed last night to address one component of this issue. Further investigation is underway with INC0185232 to address further Wi-Fi instability.
- resolved Mar 20, 2025, 10:31 PM UTC
This incident has been resolved.
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