Macquarie University incident
Incident - Service Unavailable / Service Outage: iShare, iTeach
Resolved after 4 hours 3 minutes, affecting iShare and iTeach, on November 17, 2025.
This incident has been resolved, with a workaround being applied to restore access to both iShare and iTeach. iTeach resolved 14:00 AEDT, iShare resolved at 14:30 AEDT.
Affected components
Update timeline
- investigating Nov 17, 2025, 12:17 AM UTC
iShare, iTeach is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0196401 and INC0196411 Services Affected: iShare, iTeach Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- resolved Nov 17, 2025, 04:21 AM UTC
This incident has been resolved, with a workaround being applied to restore access to both iShare and iTeach. iTeach resolved 14:00 AEDT, iShare resolved at 14:30 AEDT.
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