Macquarie University incident

Incident - Service Unavailable / Service Outage: iShare, iTeach

Critical Resolved View vendor source →

Macquarie University experienced a critical incident on November 17, 2025 affecting iShare and iTeach, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 12:17 AM UTC
Resolved
Nov 17, 2025, 04:21 AM UTC
Duration
4h 3m
Detected by Pingoru
Nov 17, 2025, 12:17 AM UTC

Affected components

iShareiTeach

Update timeline

  1. investigating Nov 17, 2025, 12:17 AM UTC

    iShare, iTeach is currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0196401 and INC0196411 Services Affected: iShare, iTeach Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]

  2. resolved Nov 17, 2025, 04:21 AM UTC

    This incident has been resolved, with a workaround being applied to restore access to both iShare and iTeach. iTeach resolved 14:00 AEDT, iShare resolved at 14:30 AEDT.