Lightspeed Outage History

Started Apr 01, 2026, 01:10 AM UTC· resolved Apr 01, 2026, 03:26 AM UTC

1. investigating Apr 01, 2026, 01:10 AM UTC

   Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.

2. identified Apr 01, 2026, 02:32 AM UTC

   Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.

3. resolved Apr 01, 2026, 03:26 AM UTC

   This incident is now resolved.

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Started Mar 30, 2026, 10:40 AM UTC· resolved Mar 30, 2026, 11:59 AM UTC

1. investigating Mar 30, 2026, 10:40 AM UTC

   We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.

2. resolved Mar 30, 2026, 11:59 AM UTC

   The third-party partner has resolved the issue. Transactions are now being processed normally.

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Started Mar 29, 2026, 10:18 PM UTC· resolved Mar 30, 2026, 01:03 AM UTC

1. monitoring Mar 29, 2026, 10:18 PM UTC

   A few of our services were affected for a short duration, and now they are back up. We are currently monitoring the situation

2. resolved Mar 30, 2026, 01:03 AM UTC

   This incident has been resolved.

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Started Mar 25, 2026, 11:05 PM UTC· resolved Mar 26, 2026, 02:28 AM UTC

1. investigating Mar 25, 2026, 11:05 PM UTC

   We are currently investigating an issue where some order events are not appearing on bump screens as expected. Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment. We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.

2. investigating Mar 25, 2026, 11:31 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 25, 2026, 11:37 PM UTC

   Our team is actively working on implementing a fix.

4. monitoring Mar 26, 2026, 01:13 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 26, 2026, 01:21 AM UTC

   A fix has been implemented. We are currently monitoring to ensure stability and full resolution. Thank you for your patience, and we will provide a final update once monitoring is complete.

6. resolved Mar 26, 2026, 02:28 AM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 08:09 PM UTC· resolved Mar 17, 2026, 08:43 AM UTC

1. investigating Mar 16, 2026, 08:09 PM UTC

   We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected. Our team have found the cause for this error message and are currently working on a fix.

2. monitoring Mar 16, 2026, 08:26 PM UTC

   A fix has been deployed and we are monitoring results

3. resolved Mar 17, 2026, 08:43 AM UTC

   This incident has been resolved.

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Started Mar 14, 2026, 06:05 PM UTC· resolved Mar 19, 2026, 12:30 PM UTC

1. investigating Mar 14, 2026, 06:05 PM UTC

   "We are currently investigating this issue."

2. monitoring Mar 14, 2026, 06:07 PM UTC

   the data is now back in the back office for both NOAM and EU.

3. monitoring Mar 16, 2026, 09:54 AM UTC

   We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.

4. monitoring Mar 18, 2026, 02:40 PM UTC

   NOAM: Backoffice Search and filtering is fully operational. EMEA: Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025. Search results for records from before 2025 will reappear gradually as our system finishes updating.

5. resolved Mar 19, 2026, 12:30 PM UTC

   Full search functionality is restored and fast Backoffice load speeds are back. Historical orders will all reappear gradually as our system finishes updating.

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Started Mar 13, 2026, 08:22 PM UTC· resolved Mar 13, 2026, 08:37 PM UTC

1. investigating Mar 13, 2026, 08:22 PM UTC

   We are currently investigating this issue.

2. investigating Mar 13, 2026, 08:24 PM UTC

   C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.

3. monitoring Mar 13, 2026, 08:30 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 13, 2026, 08:37 PM UTC

   This incident has been resolved.

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Started Mar 13, 2026, 07:26 PM UTC· resolved Mar 13, 2026, 10:35 PM UTC

1. monitoring Mar 13, 2026, 07:26 PM UTC

   Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.

2. resolved Mar 13, 2026, 10:35 PM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 07:57 PM UTC· resolved Feb 24, 2026, 10:24 PM UTC

1. investigating Feb 24, 2026, 07:57 PM UTC

   We’re investigating an issue where new sales are not appearing in the Sales history page in Lightspeed Retail (X-Series). Thank you for your patience.

2. resolved Feb 24, 2026, 10:24 PM UTC

   We have fixed and resolved sales missing from the Sales history page.

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Started Feb 23, 2026, 04:17 AM UTC· resolved Feb 23, 2026, 04:32 AM UTC

1. identified Feb 23, 2026, 04:17 AM UTC

   We have received reports from customers that they receive an Error 500 when trying to access Purchase. Our teams are working on restoring services as soon as possible.

2. monitoring Feb 23, 2026, 04:25 AM UTC

   A fix has been implemented and we are monitoring results.

3. resolved Feb 23, 2026, 04:32 AM UTC

   This incident has been resolved.

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Started Feb 20, 2026, 08:40 PM UTC· resolved Mar 02, 2026, 03:24 PM UTC

1. investigating Feb 20, 2026, 08:40 PM UTC

   We are currently investigating the issue with S and U- Series, it seems to be affecting Capital remittances from processing. Updates will be provided as soon as possible.

2. resolved Mar 02, 2026, 03:24 PM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 08:24 PM UTC· resolved Feb 12, 2026, 08:24 PM UTC

1. resolved Feb 12, 2026, 08:24 PM UTC

   There was a degradation of Retail Visa transactions in Europe where some transaction were being automatically declined(12:49 PM – 2:45 PM EST). The situation has now been resolved and functionality is back up and running as expected

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Started Feb 04, 2026, 04:50 PM UTC· resolved Feb 04, 2026, 09:19 PM UTC

1. investigating Feb 04, 2026, 04:50 PM UTC

   Some Golf merchants are experiencing authentication issues with parts of the Chronogolf platform.

2. identified Feb 04, 2026, 04:55 PM UTC

   We have identified an issue affecting Golf and its partner integrations, which is causing service outages for Golf merchants. Our teams are actively working on a fix and will provide a follow-up update within the next 30 minutes.

3. identified Feb 04, 2026, 05:21 PM UTC

   We have identified a fix for the impacted merchants and working on rolling it out. Next update in 30 minutes.

4. identified Feb 04, 2026, 05:54 PM UTC

   The majority of affected merchants have now been restored. We are in the process of finalizing the rollout for the remaining merchants and will continue to monitor closely until full resolution is confirmed.

5. monitoring Feb 04, 2026, 07:21 PM UTC

   A fix has been rolled out and we are currently monitoring any remaining impact on golf merchants

6. resolved Feb 04, 2026, 09:19 PM UTC

   The issue affecting Golf and its partner integrations has been fully resolved. All impacted merchants have been restored, and the rollout has been completed successfully. We will continue to monitor to ensure ongoing stability. Thank you for your patience.

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Started Jan 29, 2026, 10:06 PM UTC· resolved Jan 29, 2026, 10:58 PM UTC

1. investigating Jan 29, 2026, 10:06 PM UTC

   Our engineers are currently investigating an issue for some customers where today’s sales may not appear in Sales Reports within Back Office / Insights. We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.

2. identified Jan 29, 2026, 10:28 PM UTC

   We have identified the cause of the issue, and a dedicated team of engineers is actively working on a solution. At this time, transactions remain intact and continue to be visible in the Sales Feed and POS History. We’ll provide another update as soon as more information becomes available or once the fix is in progress.

3. monitoring Jan 29, 2026, 10:35 PM UTC

   A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved.

4. resolved Jan 29, 2026, 10:58 PM UTC

   The issue has been resolved, and sales data is now appearing correctly. Thanks for your patience.

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Started Jan 27, 2026, 10:48 AM UTC· resolved Jan 28, 2026, 08:54 AM UTC

1. investigating Jan 27, 2026, 10:48 AM UTC

   We are receiving a number of reports for payouts not being received by customers in Australia for payments processed from the 23rd-27th of January.

2. investigating Jan 27, 2026, 10:50 AM UTC

   We are continuing to investigate this issue.

3. resolved Jan 28, 2026, 08:54 AM UTC

   The payouts in question were delayed due to a local bank holiday in Australia, causing delays of up to 48 hours.

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Started Jan 20, 2026, 12:26 AM UTC· resolved Jan 20, 2026, 07:36 AM UTC

1. identified Jan 20, 2026, 12:26 AM UTC

   We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption. We are currently working on fixing this.

2. monitoring Jan 20, 2026, 01:53 AM UTC

   We have fixed the issue. Workflows such as Marsello redemption and viewing customers on a sale should be reslved now

3. resolved Jan 20, 2026, 07:36 AM UTC

   This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.

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Started Jan 19, 2026, 04:07 AM UTC· resolved Jan 19, 2026, 04:30 PM UTC

1. investigating Jan 19, 2026, 04:07 AM UTC

   We have identified an issue currently impacting payout processing for a subset of Hospitality accounts due to an issue with one of our upstream partners. This has resulted in a temporary pause on payouts and delays while we work to correct the error. Our teams are in direct coordination with the partner's technical leadership and are working aggressively to unblock all pending payments. Restoring regular payout cycles is our highest priority, and we have provided the necessary data to the provider to address the configurations causing the pause. We will provide further updates as they become available. We apologize for the disruption and are treating this as a matter of urgency.

2. monitoring Jan 19, 2026, 01:42 PM UTC

   Our upstream partner has confirmed that a fix has been implemented to resolve the payout processing issue. We are seeing early signs of recovery, and many delayed payouts have already been successfully processed. Any remaining pending payments are expected to be cleared shortly as the system catches up. We will continue to monitor the situation closely until all cycles have returned to normal.

3. resolved Jan 19, 2026, 04:30 PM UTC

   We have now confirmed that the impacted payouts have been sent. Merchants with impacted payouts can expect to receive them today January 19 2026 or at the latest, January 20th 2026. Thank you for your patience while we resolved this issue

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Started Jan 17, 2026, 07:58 PM UTC· resolved Jan 17, 2026, 09:13 PM UTC

1. identified Jan 17, 2026, 07:58 PM UTC

   We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.

2. monitoring Jan 17, 2026, 09:05 PM UTC

   The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.

3. resolved Jan 17, 2026, 09:13 PM UTC

   This incident has been resolved.

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Started Jan 13, 2026, 07:59 PM UTC· resolved Jan 13, 2026, 09:27 PM UTC

1. identified Jan 13, 2026, 07:59 PM UTC

   We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.

2. resolved Jan 13, 2026, 09:27 PM UTC

   The issue has been resolved. Inventory movements should operate as normal

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Started Jan 09, 2026, 08:33 PM UTC· resolved Jan 09, 2026, 09:33 PM UTC

1. investigating Jan 09, 2026, 08:33 PM UTC

   Support chat systems are currently unavailable. We are investigating the issue. Customers can continue to reach out to us through phone or email.

2. resolved Jan 09, 2026, 09:33 PM UTC

   The issue has been resolved and our chat support is now available.

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Started Jan 09, 2026, 03:23 PM UTC· resolved Jan 09, 2026, 03:51 PM UTC

1. investigating Jan 09, 2026, 03:23 PM UTC

   We are currently investigating an issue in regards to receipt printing. Some receipts might be blank.

2. resolved Jan 09, 2026, 03:51 PM UTC

   This incident has been resolved.

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Started Dec 26, 2025, 09:35 PM UTC· resolved Jan 07, 2026, 05:50 PM UTC

1. monitoring Dec 26, 2025, 09:35 PM UTC

   On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing. We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon. We will provide an update on this page once we have more information.

2. resolved Jan 07, 2026, 05:50 PM UTC

   This incident has been resolved.

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Started Dec 26, 2025, 02:28 AM UTC· resolved Jan 01, 2026, 09:14 PM UTC

1. monitoring Dec 26, 2025, 02:28 AM UTC

   Some customers have reported to our team they are seeing connectivity issues with Restaurant O-Series and in some cases the integration between O-Series and Lightspeed Payments. In particular the POS is showing an offline or loading screen. - Users able to hotspot using devices that do not use the Optus network have so far confirmed successful resumption of their services. - In particular we are seeing reports from parts of Queensland and Western Sydney but some other areas are impacted as well. Users who do not have the ability to run an alternative connection can reach out to our support team where we can enable an alternative connection mode to restore POS connectivity, however Lightspeed Payments would need to be run in standalone mode until this upstream network issue is resolved.

2. monitoring Dec 28, 2025, 10:45 PM UTC

   We are currently in the process of applying a work-around method whilst we wait for an update regarding the upstream networking issue that appears to be affecting customers that connect to Lightspeed over the Optus network. Customers that have reported this issue will be sent an email once the work-around has been applied to their account to restore integrated payments, with this process expecting to be completed before midday (AEST) at this stage.

3. monitoring Dec 29, 2025, 06:35 AM UTC

   Most customers are reporting success with our workaround connection methods enabled. If you are still seeing issues and are not yet in contact with our senior support team, please reach out so our team can apply the work-around method. Note we have also supplied information for customers where the workaround method is not working to provide to Optus for further troubleshooting. So far, we are exclusively seeing this issue with Optus users, and so far any customer able to adopt a different connection (outside of Optus) has been able to transact and operate normally. We do suggest impacted customers reach out to Optus to advise there appears to be an issue with "websockets" connectivity so that Optus can investigate and we can then remove the work-around connection once Optus have confirmed the issue is resolved.

4. monitoring Dec 31, 2025, 03:32 AM UTC

   Reports of this issue have stopped coming in as of Tuesday evening; and we're seeing some reports of customers coming back online even before we had a chance to apply the workaround method for their venues. We will continue monitoring for now, and contact customers to see if we can move them back to the standard connection. Customers who were hotspotting instead of using our workaround are encouraged to try moving back to their regular wifi connection to see if their connection is restored.

5. resolved Jan 01, 2026, 09:14 PM UTC

   We've received no further reports of this issue, and various customers using the hot-spot method have advised their connection is restored. We will reach out to customers that were moved to our workaround method to move them back to the standard connection.

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Started Dec 10, 2025, 09:36 PM UTC· resolved Dec 10, 2025, 10:56 PM UTC

1. investigating Dec 10, 2025, 09:36 PM UTC

   We are currently investigating this issue.

2. identified Dec 10, 2025, 09:59 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 10, 2025, 10:11 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 10, 2025, 10:56 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 09:05 PM UTC· resolved Dec 09, 2025, 10:48 PM UTC

1. identified Dec 08, 2025, 09:05 PM UTC

   We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers. We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.

2. monitoring Dec 09, 2025, 03:41 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 09, 2025, 10:48 PM UTC

   This incident has been resolved

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