Lightspeed incident

Lightspeed S-Series - 23rd December Backoffice Reporting Delay

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on December 26, 2025 affecting BackOffice, lasting 11d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2025, 09:35 PM UTC
Resolved
Jan 07, 2026, 05:50 PM UTC
Duration
11d 20h
Detected by Pingoru
Dec 26, 2025, 09:35 PM UTC

Affected components

BackOffice

Update timeline

  1. monitoring Dec 26, 2025, 09:35 PM UTC

    On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing. We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon. We will provide an update on this page once we have more information.

  2. resolved Jan 07, 2026, 05:50 PM UTC

    This incident has been resolved.