Lightspeed incident

Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"

Minor Resolved View vendor source →
Started
Mar 16, 2026, 08:09 PM UTC
Resolved
Mar 17, 2026, 08:43 AM UTC
Duration
12h 34m
Detected by Pingoru
Mar 16, 2026, 08:09 PM UTC

Affected components

POSProduce

Update timeline

  1. investigating Mar 16, 2026, 08:09 PM UTC

    We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected. Our team have found the cause for this error message and are currently working on a fix.

  2. monitoring Mar 16, 2026, 08:26 PM UTC

    A fix has been deployed and we are monitoring results

  3. resolved Mar 17, 2026, 08:43 AM UTC

    This incident has been resolved.

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