Lightspeed Outage History
Lightspeed is up right nowPingoru has recorded 120 incidents for Lightspeed: 116 in the last 12 months and 37 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 142 of 720 (20%) |
| May 2026 | 13 | 73 of 744 (10%) |
| June 2026 | 11 | 136 of 720 (19%) |
| July 2026 | 18 | 142 of 744 (19%) |
| August 2026 | 9 | 494 of 744 (66%) |
| September 2026 | 11 | 103 of 720 (14%) |
| October 2026 | 13 | 218 of 574 (38%) |
Incidents, newest first
Major June 25, 2026 X-Series - Sales are not appearing in Sales History 2h 56m Sales History
Started Jun 25, 2026, 08:34 AM UTC· resolved Jun 25, 2026, 11:31 AM UTC
- investigating Jun 25, 2026, 08:34 AM UTC
We are currently investigating an issue where some sales are not appearing in Sales History. We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
- monitoring Jun 25, 2026, 11:09 AM UTC
The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out. Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
- resolved Jun 25, 2026, 11:31 AM UTC
The issue has been resolved and Sales History is now updating as expected.
Notice June 23, 2026 K-Series: Lightspeed Payments service degradation –
Started Jun 23, 2026, 11:00 AM UTC· resolved Jun 23, 2026, 11:00 AM UTC
- resolved Jun 24, 2026, 12:43 PM UTC
K-Series merchants experienced a Lightspeed Payments issue that could cause payment failures. As a temporary workaround, merchants could take payments in standalone mode until full service resumed.
Critical June 22, 2026 R-Series login issues for some accounts 51m Retail POS, Retail API
Started Jun 22, 2026, 02:15 PM UTC· resolved Jun 22, 2026, 03:07 PM UTC
- investigating Jun 22, 2026, 02:15 PM UTC
We are aware of login issues on R-Series for some accounts. We are currently investigating.
- identified Jun 22, 2026, 02:31 PM UTC
The issue has been identified to be related to a 3rd party and they are working on a fix.
- monitoring Jun 22, 2026, 02:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 03:07 PM UTC
This incident has been resolved.
Notice June 18, 2026 X-Series Lightspeed Payment Errors – Payments
Started Jun 18, 2026, 04:25 PM UTC· resolved Jun 18, 2026, 04:25 PM UTC
- resolved Jun 18, 2026, 04:25 PM UTC
Some merchants may have experienced a payments degradation that hindered payment completion. A fix has been implemented and payments can be retired.
Critical June 18, 2026 Issues processing transactions via Lightspeed Payments 14m Payments
Started Jun 18, 2026, 03:58 PM UTC· resolved Jun 18, 2026, 04:13 PM UTC
- monitoring Jun 18, 2026, 03:58 PM UTC
We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
- resolved Jun 18, 2026, 04:13 PM UTC
The issue preventing merchants from completing transactions using Lightspeed Payments has been fully resolved.
Minor June 17, 2026 Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation 23h 33m Lightspeed Payments
Started Jun 17, 2026, 07:48 AM UTC· resolved Jun 18, 2026, 07:22 AM UTC
- investigating Jun 17, 2026, 07:48 AM UTC
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed. Workaround: Force-close and restart the app to restore functionality.
- identified Jun 17, 2026, 03:34 PM UTC
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
- resolved Jun 18, 2026, 07:22 AM UTC
We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.
Notice June 10, 2026 Lightspeed Retail (R-Series) Login using Google 4h 16m Retail POS, Retail API
Started Jun 10, 2026, 04:11 PM UTC· resolved Jun 10, 2026, 08:27 PM UTC
- investigating Jun 10, 2026, 04:11 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified Jun 10, 2026, 04:44 PM UTC
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
- monitoring Jun 10, 2026, 08:09 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 10, 2026, 08:27 PM UTC
This incident has been resolved.
Minor June 4, 2026 K-Series: degraded performance processing payments via Lightspeed Payments 2h 10m Payments
Started Jun 04, 2026, 11:51 AM UTC· resolved Jun 04, 2026, 02:01 PM UTC
- investigating Jun 04, 2026, 11:51 AM UTC
We are currently investigating this issue.
- investigating Jun 04, 2026, 11:53 AM UTC
We are continuing to investigate this issue.
- investigating Jun 04, 2026, 12:06 PM UTC
We are currently experiencing an issue with integrated payments initiated through the POS system. As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
- monitoring Jun 04, 2026, 01:19 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Jun 04, 2026, 02:01 PM UTC
The issue affecting integrated payments has been resolved.
Minor June 3, 2026 K-series: Legacy Split payment issue with app version 26.22 only 15h 36m Payments
Started Jun 03, 2026, 04:20 PM UTC· resolved Jun 04, 2026, 07:57 AM UTC
- identified Jun 03, 2026, 04:20 PM UTC
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting. https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
- resolved Jun 04, 2026, 07:57 AM UTC
The issue affecting legacy split payments on app version 26.22 has been successfully resolved. A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out without payment confirmation. If you are currently experiencing this issue, please update your app immediately to the latest version: 26.22.1. How to update: Open the App Store on your device, search for the Lightspeed Hospitality app, and tap Update.
Minor June 3, 2026 O-Series & K-Series: Financial Services reports are delayed 1d 23h Back Office - Reporting, Back Office, Lightspeed Payments, Lightspeed Payments
Started Jun 03, 2026, 01:45 AM UTC· resolved Jun 05, 2026, 12:53 AM UTC
- investigating Jun 03, 2026, 01:45 AM UTC
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty. This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
- investigating Jun 03, 2026, 02:10 AM UTC
We are continuing to investigate this issue.
- resolved Jun 05, 2026, 12:53 AM UTC
This incident has been resolved.
Minor May 31, 2026 X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing 1d 8h Setup
Started May 31, 2026, 11:57 AM UTC· resolved Jun 01, 2026, 08:26 PM UTC
- investigating May 31, 2026, 11:57 AM UTC
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
- identified May 31, 2026, 01:11 PM UTC
The problem has been identified.
- resolved Jun 01, 2026, 08:26 PM UTC
Issue has been resolved.
Minor May 30, 2026 Tee sheets reservation slower than normal 3d 22h Tee Sheets
Started May 30, 2026, 07:03 PM UTC· resolved Jun 03, 2026, 05:10 PM UTC
- investigating May 30, 2026, 07:03 PM UTC
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
- monitoring Jun 02, 2026, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 05:10 PM UTC
This incident has been resolved.
Notice May 28, 2026 Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th 23h 27m Lightspeed Payments
Started May 28, 2026, 08:37 AM UTC· resolved May 29, 2026, 08:04 AM UTC
- monitoring May 28, 2026, 08:37 AM UTC
Lightspeed Payment Retail US only: Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved. What this means for you: Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th. The first deposit covers the delayed funds from May 27th. The second deposit is your regularly scheduled payout for May 28th.
- resolved May 29, 2026, 08:04 AM UTC
The technical issue that affected US Payouts on May 27th has been fully resolved. Funds Delivered: All delayed payouts from Wednesday, May 27th, were successfully delivered yesterday, Thursday, May 28th. Combined Deposits: As previously noted, merchants received their delayed funds alongside their regularly scheduled May 28th payouts, resulting in a double deposit day. Current Status: Systems are operating normally. Payouts for today, Friday, May 29th, and all future dates are processing on their standard schedules.
Major May 20, 2026 Investigating: Australian Phone Line Issues 24m Phone Support
Started May 20, 2026, 02:51 AM UTC· resolved May 20, 2026, 03:15 AM UTC
- investigating May 20, 2026, 02:51 AM UTC
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
- monitoring May 20, 2026, 02:58 AM UTC
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
- resolved May 20, 2026, 03:15 AM UTC
Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!
Minor May 20, 2026 Lightspeed Restaurant O-Series - Inbound Calling Issues 1h 1m Support (Phone/Email/Live Chat)
Started May 20, 2026, 02:14 AM UTC· resolved May 20, 2026, 03:15 AM UTC
- investigating May 20, 2026, 02:14 AM UTC
We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers. Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, customers can still reach our Australian support team through our alternative number: +61 2 5944 3904 We apologize for the inconvenience and appreciate your patience.
- monitoring May 20, 2026, 02:59 AM UTC
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
- resolved May 20, 2026, 03:15 AM UTC
Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!
Minor May 19, 2026 Europe only: Instant payout and scheduled same-day payout unavailable 15h 12m Lightspeed Payments, Lightspeed Payments, Integrated Payments, Lightspeed Payments and 1 more
Started May 19, 2026, 04:00 PM UTC· resolved May 20, 2026, 07:12 AM UTC
- investigating May 19, 2026, 04:00 PM UTC
Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
- resolved May 20, 2026, 07:12 AM UTC
Instant payouts in EUR to European bank accounts are now fully operational. There was no impact on other payout methods.
Critical May 15, 2026 C-series Backoffice: Internal Server Error 2h Lightspeed eCom (North America & Australia)
Started May 15, 2026, 07:21 AM UTC· resolved May 15, 2026, 09:22 AM UTC
- investigating May 15, 2026, 07:21 AM UTC
We are currently investigating this issue.
- identified May 15, 2026, 07:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 08:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 09:22 AM UTC
This incident has been resolved.
Major May 8, 2026 R-series Lightspeed Hub is unable to connect hardware 1h Retail POS
Started May 08, 2026, 09:41 AM UTC· resolved May 08, 2026, 10:41 AM UTC
- investigating May 08, 2026, 09:41 AM UTC
We are currently investigating this issue.
- identified May 08, 2026, 10:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 10:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 10:41 AM UTC
This incident has been resolved.
Major May 8, 2026 Technical Issue with Support Lines 1h 34m Phone Support
Started May 08, 2026, 01:39 AM UTC· resolved May 08, 2026, 03:14 AM UTC
- investigating May 08, 2026, 01:39 AM UTC
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
- resolved May 08, 2026, 03:14 AM UTC
This incident has been resolved.
Major May 8, 2026 Technical Issues with Support Lines 2h 4m Help Centre, Support (Phone/Email/Live Chat)
Started May 08, 2026, 01:12 AM UTC· resolved May 08, 2026, 03:16 AM UTC
- investigating May 08, 2026, 01:12 AM UTC
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
- monitoring May 08, 2026, 03:02 AM UTC
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
- monitoring May 08, 2026, 03:09 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 03:16 AM UTC
This incident has been resolved.
Major May 5, 2026 O-Series: API returning Error 500 messages 2m API, Lightspeed Bump Screen by Bump-It, Online Ordering, Ordering Integrations
Started May 05, 2026, 11:33 PM UTC· resolved May 05, 2026, 11:35 PM UTC
- investigating May 05, 2026, 11:33 PM UTC
Our team are seeing reports of various integrations failing to establish a connection with Lightspeed O-Series POS. This will include inbound orders from ordering partners and webhook based data such as Insights Live and Bump Screen systems. We are investigating this issue at the highest priority.
- resolved May 05, 2026, 11:35 PM UTC
API services should now be restored.
Major May 4, 2026 Lightspeed Retail (R-Series) 31m Retail POS, Retail API
Started May 04, 2026, 02:26 PM UTC· resolved May 04, 2026, 02:58 PM UTC
- investigating May 04, 2026, 02:26 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified May 04, 2026, 02:28 PM UTC
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
- monitoring May 04, 2026, 02:33 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved May 04, 2026, 02:58 PM UTC
This incident has been resolved.
Critical April 23, 2026 C-series webshop: Increased errors in New Checkout 18m Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)
Started Apr 23, 2026, 12:21 PM UTC· resolved Apr 23, 2026, 12:40 PM UTC
- investigating Apr 23, 2026, 12:21 PM UTC
We are currently investigating this issue.
- monitoring Apr 23, 2026, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 12:40 PM UTC
This incident has been resolved.
Minor April 5, 2026 Lightspeed Insights (O-Series) - Missing Sales Reports 2h 41m Insights
Started Apr 05, 2026, 09:26 PM UTC· resolved Apr 06, 2026, 12:08 AM UTC
- investigating Apr 05, 2026, 09:26 PM UTC
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights. Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
- identified Apr 05, 2026, 11:54 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Apr 05, 2026, 11:59 PM UTC
A fix has been implemented, and we're monitoring the result.
- resolved Apr 06, 2026, 12:08 AM UTC
This incident has been resolved.
Major April 2, 2026 Lightspeed Invoicing Customer Deposit Balance Discrepancies 5d 19h Retail POS
Started Apr 02, 2026, 01:40 PM UTC· resolved Apr 08, 2026, 09:29 AM UTC
- investigating Apr 02, 2026, 01:40 PM UTC
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
- investigating Apr 02, 2026, 02:39 PM UTC
We are continuing to investigate the issue.
- identified Apr 02, 2026, 03:19 PM UTC
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
- monitoring Apr 02, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:29 AM UTC
This incident has been resolved.