Lightspeed had 64 outages in the last 2 years totaling 69h 2m of downtime — averaging 2.6 incidents per month.
There were 64 Lightspeed outages since September 24, 2025 totaling 69h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where parked invoices from the Sell Screen are not appearing in the Sales History. Workaround: All parked sales are still accessible and can be managed through the "Continue sale" tab. We will post an update as we investigate.
New Parked sales should now show on the Sales history page and are filterable. For the parked sales made during the impacted period, we are working on a fix. For these sales, please continue to find them in the "Continue" Tab of Sales History
Issue resolved
We are currently investigating an issue causing delays in Stock Movements data syncing. New Stock Movement records have not updated since yesterday afternoon. Impact Reporting and features that rely on Stock Movements may show incomplete or outdated data. No other data sources are affected, and no data loss is expected. Current Status Our engineering team has identified a processing issue on the service responsible for Stock Movements. A fix is in progress, and we expect data to begin updating again shortly.
The issue affecting Stock Movements data syncing has been resolved. Processing has successfully caught up, and new Stock Movement records are now updating as expected. We will continue to closely monitor the service to ensure stability.
The Stock Movements syncing issue has been fully resolved. All data is now up to date, and the service is operating normally. We will continue to keep an eye on performance, but no further impact is expected. Thank you for your patience.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved
Some invoice creations are failing. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where Order anywhere orders cannot be paid via iDeal. All Netherlands-based customers using iDeal are affected
The incident is resolved. We are still monitoring.
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
We are continuing to investigate this issue.
We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.
We are continuing to work on a fix for this issue.
Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.
After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.
We have implemented a fix and will continue to monitor the situation.
This incident has been resolved.
Like many companies today, we are experiencing a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching Lightspeed support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Hi there, We have detected a payout delay for some users of Lightspeed Payments in the Netherlands using Rabobank as their primary bank. Settlements sent on Friday may be delayed. We have contacted our banking partners to investigate and resolve this issue. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time.
Further investigation has revealed that the delay has been caused by a technical issue with the beneficiary bank, Rabobank. We remain actively engaged with Rabobank to explore all options to expedite payout processing.
We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed. Impacted Rabobank users will receive their funds as soon as possible.
We are currently investigating an issue affecting merchants trying to connect a bank account to Lightspeed Payments via Plaid
This incident has been resolved.
We are currently investigating an issue related to document uploads for Lightspeed Payments and Capital applications. This also impacts the ability to upload documentation for bank account updates and legal entity changes for Lightspeed Payments accounts. We will keep you posted with updates as they come. Thanks for your patience.
This incident has been resolved.
Some R-series customers are reporting that recent data is not being reflected in Analytics on the regular frequency. Our developers have identified the issue and are working to re-establish regular posting as soon as possible
A fix has been implemented and we are monitoring the results.
The majority of accounts have been successfully synced. A small number of accounts are being re-processed separately
This incident has been resolved.
We're investigating an issue with delays in catalog processing, preventing products from showing up after their creation to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
This incident is resolved now
Some customers are reporting that they are unable to load the POS. We're currently investigating this.
Retailers in the UK are experiencing login problems due to global issues with ISP providers in the region.
Retailers in the UK are experiencing login problems due to global issues with ISP providers in the region.