Lightspeed incident

Lightspeed Retail (X-Series) - Error processing refunds from the register

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on December 8, 2025 affecting Payments and Retail POS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 09:05 PM UTC
Resolved
Dec 09, 2025, 10:48 PM UTC
Duration
1d 1h
Detected by Pingoru
Dec 08, 2025, 09:05 PM UTC

Affected components

PaymentsRetail POS

Update timeline

  1. identified Dec 08, 2025, 09:05 PM UTC

    We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers. We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.

  2. monitoring Dec 09, 2025, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 10:48 PM UTC

    This incident has been resolved