Lightspeed incident

Issues with UI on web selling screen that may be impacting workflows

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on January 20, 2026 affecting Retail POS, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 12:26 AM UTC
Resolved
Jan 20, 2026, 07:36 AM UTC
Duration
7h 9m
Detected by Pingoru
Jan 20, 2026, 12:26 AM UTC

Affected components

Retail POS

Update timeline

  1. identified Jan 20, 2026, 12:26 AM UTC

    We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption. We are currently working on fixing this.

  2. monitoring Jan 20, 2026, 01:53 AM UTC

    We have fixed the issue. Workflows such as Marsello redemption and viewing customers on a sale should be reslved now

  3. resolved Jan 20, 2026, 07:36 AM UTC

    This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.