Is Lightspeed down?

Last checked just now
Current status
Lightspeed has degraded performance

Active incident: Lightspeed Restaurant (O-Series): Some older network printe…

Official status page: https://status.lightspeedhq.com · Polled every 5 minutes · 87 components tracked

Lightspeed is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Lightspeed status, recent outages, and incident history — pulled directly from Lightspeed's official status page at https://status.lightspeedhq.com every 5 minutes. Pingoru tracks 87 Lightspeed services and has captured 67 incidents in the last 90 days (98.95% uptime). Get email, Slack, Discord, or webhook alerts the moment Lightspeed reports a new incident — free for 5 monitors, no credit card.

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Lightspeed uptime 98.95% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 26d 12h
    Started Aug 19, 2026, 01:20 AM UTC
    POS
    Timeline · 2 updates
    • investigating · Aug 19, 2026, 01:20 AM UTC

      We are aware that a small number of venues have reported a network receipt or kitchen printer no longer printing after the Lightspeed Restaurant iOS POS app updated to version 3.16.0. What we know so far - It affects certain older Epson network printers. Other printers at the same venue continue to print normally. - Taking orders and processing payments are not affected, and no sales data is lost. - We have confirmed a way to restore printing at affected venues without any changes to your printer setup. What we are doing We are contacting venues we believe may be affected. Support can restore printing for any venue experiencing this, and our engineering team is investigating the underlying cause. If a printer at your venue has stopped printing Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore. You can check your app version in the iPad's Settings, under Restaurant.

    • investigating · Aug 19, 2026, 03:32 AM UTC

      We are continuing to investigate this issue.

    Latest: We are continuing to investigate this issue.

Recent outages & incidents

Past 90 days
  1. Resolved
    Started Sep 10, 2026, 08:15 AM UTC · Resolved Sep 10, 2026, 08:15 AM UTC
    Timeline · 1 update
    • resolved · Sep 10, 2026, 09:34 PM UTC

      Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac network external to our systems. The upstream network issue has since been resolved, and Interac processing is fully operational.

    Latest: Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a…

  2. Resolved 1d
    Started Sep 09, 2026, 04:16 AM UTC · Resolved Sep 10, 2026, 04:26 AM UTC
    Lightspeed Payments
    Timeline · 3 updates
    • investigating · Sep 09, 2026, 04:16 AM UTC

      We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.

    • investigating · Sep 09, 2026, 07:03 AM UTC

      We are currently investigating the issue.

    • resolved · Sep 10, 2026, 04:26 AM UTC

      The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.

    Latest: The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.

  3. Resolved
    Started Sep 07, 2026, 09:01 AM UTC · Resolved Sep 05, 2026, 02:00 PM UTC
    Timeline · 1 update
    • resolved · Sep 07, 2026, 09:01 AM UTC

      Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.

    Latest: Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing return…

  4. Resolved 8h 30m
    Started Sep 03, 2026, 03:22 PM UTC · Resolved Sep 03, 2026, 11:53 PM UTC
    Setup
    Timeline · 3 updates
    • investigating · Sep 03, 2026, 03:22 PM UTC

      We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

    • investigating · Sep 03, 2026, 03:23 PM UTC

      We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

    • resolved · Sep 03, 2026, 11:53 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 15m
    Started Sep 01, 2026, 01:26 AM UTC · Resolved Sep 01, 2026, 01:42 AM UTC
    API
    Timeline · 2 updates
    • investigating · Sep 01, 2026, 01:26 AM UTC

      Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.

    • resolved · Sep 01, 2026, 01:42 AM UTC

      Our team have resolved a configuration error and systems should now be functioning as normal.

    Latest: Our team have resolved a configuration error and systems should now be functioning as normal.

See the full Lightspeed outage history

34 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Lightspeed outage history →

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Outage history

Past 90 days · 39 incidents View full outage history →