Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens

Update timeline

1. investigating Mar 25, 2026, 11:05 PM UTC

   We are currently investigating an issue where some order events are not appearing on bump screens as expected. Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment. We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.

2. investigating Mar 25, 2026, 11:31 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 25, 2026, 11:37 PM UTC

   Our team is actively working on implementing a fix.

4. monitoring Mar 26, 2026, 01:13 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 26, 2026, 01:21 AM UTC

   A fix has been implemented. We are currently monitoring to ensure stability and full resolution. Thank you for your patience, and we will provide a final update once monitoring is complete.

6. resolved Mar 26, 2026, 02:28 AM UTC

   This incident has been resolved.