Lightspeed experienced a minor incident on January 17, 2026 affecting BackOffice, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
BackOffice
Update timeline
- identified Jan 17, 2026, 07:58 PM UTC
We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.
- monitoring Jan 17, 2026, 09:05 PM UTC
The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
- resolved Jan 17, 2026, 09:13 PM UTC
This incident has been resolved.