Lightspeed incident

O-Series: Insights Custom reports are not loading for some users

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on April 1, 2026 affecting Insights, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 01:10 AM UTC
Resolved
Apr 01, 2026, 03:26 AM UTC
Duration
2h 16m
Detected by Pingoru
Apr 01, 2026, 01:10 AM UTC

Affected components

Insights

Update timeline

  1. investigating Apr 01, 2026, 01:10 AM UTC

    Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.

  2. identified Apr 01, 2026, 02:32 AM UTC

    Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.

  3. resolved Apr 01, 2026, 03:26 AM UTC

    This incident is now resolved.