Lightspeed experienced a minor incident on March 30, 2026 affecting Lightspeed Payments and Integrated Payments and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Lightspeed PaymentsIntegrated PaymentsLightspeed PaymentsPayments
Update timeline
- investigating Mar 30, 2026, 10:40 AM UTC
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
- resolved Mar 30, 2026, 11:59 AM UTC
The third-party partner has resolved the issue. Transactions are now being processed normally.