Lightspeed experienced a minor incident on January 9, 2026 affecting Chat Support, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Jan 09, 2026, 08:33 PM UTC
Support chat systems are currently unavailable. We are investigating the issue. Customers can continue to reach out to us through phone or email.
- resolved Jan 09, 2026, 09:33 PM UTC
The issue has been resolved and our chat support is now available.