Lightspeed Outage History
Lightspeed is up right nowPingoru has recorded 120 incidents for Lightspeed: 116 in the last 12 months and 37 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 142 of 720 (20%) |
| May 2026 | 13 | 73 of 744 (10%) |
| June 2026 | 11 | 136 of 720 (19%) |
| July 2026 | 18 | 142 of 744 (19%) |
| August 2026 | 9 | 494 of 744 (66%) |
| September 2026 | 11 | 103 of 720 (14%) |
| October 2026 | 13 | 218 of 573 (38%) |
Incidents, newest first
Minor August 19, 2026 Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0 40d POS
Started Aug 19, 2026, 01:20 AM UTC· resolved Sep 28, 2026, 02:10 AM UTC
- investigating Aug 19, 2026, 01:20 AM UTC
We are aware that a small number of venues have reported a network receipt or kitchen printer no longer printing after the Lightspeed Restaurant iOS POS app updated to version 3.16.0. What we know so far - It affects certain older Epson network printers. Other printers at the same venue continue to print normally. - Taking orders and processing payments are not affected, and no sales data is lost. - We have confirmed a way to restore printing at affected venues without any changes to your printer setup. What we are doing We are contacting venues we believe may be affected. Support can restore printing for any venue experiencing this, and our engineering team is investigating the underlying cause. If a printer at your venue has stopped printing Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore. You can check your app version in the iPad's Settings, under Restaurant.
- investigating Aug 19, 2026, 03:32 AM UTC
We are continuing to investigate this issue.
- resolved Sep 28, 2026, 02:10 AM UTC
This issue should be resolved on 3.17.1 of our Lightspeed Restaurant app which is currently available in the App Store. Users should move across to the live version of our app if they were on test builds, emails have been sent to all customers advising of this process if they were impacted - if you were missed, kindly contact our support team.
Minor August 15, 2026 Transaction Processing 1d 17h Lightspeed Payments
Started Aug 15, 2026, 05:48 AM UTC· resolved Aug 16, 2026, 11:07 PM UTC
- investigating Aug 15, 2026, 05:48 AM UTC
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
- investigating Aug 15, 2026, 05:57 AM UTC
We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
- identified Aug 15, 2026, 05:59 AM UTC
We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or hotspot. We are working with Mastercard and monitoring the situation closely. We’ll provide further updates as they become available.
- monitoring Aug 15, 2026, 06:29 AM UTC
Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
- resolved Aug 16, 2026, 11:07 PM UTC
Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.
Major August 7, 2026 Lightspeed eCom (E-Series): Some storefronts have degraded performance 11m
Started Aug 07, 2026, 07:18 PM UTC· resolved Aug 07, 2026, 07:30 PM UTC
- investigating Aug 07, 2026, 07:18 PM UTC
One of our servers is having problems since August 7, 06:51 UTC. This causes some of the storefronts to open slowly. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.
Minor August 7, 2026 App version 6.22.0 on iPads with a non-English language setting are unable to open registers. 4d 6h Retail POS for iPadOS
Started Aug 07, 2026, 01:59 PM UTC· resolved Aug 11, 2026, 08:43 PM UTC
- investigating Aug 07, 2026, 01:59 PM UTC
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
- identified Aug 07, 2026, 02:07 PM UTC
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
- monitoring Aug 10, 2026, 01:38 PM UTC
We have released version 6.22.1 that restores the capability to open the register on iPad.
- resolved Aug 11, 2026, 08:43 PM UTC
This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
Critical August 7, 2026 C-series Backoffice and storefront checkout issues 39m Lightspeed eCom (Europe)
Started Aug 07, 2026, 09:42 AM UTC· resolved Aug 07, 2026, 10:21 AM UTC
- identified Aug 07, 2026, 09:42 AM UTC
We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
- monitoring Aug 07, 2026, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 10:21 AM UTC
This incident has been resolved.
Minor August 6, 2026 Delays - Entities Results Outdated / Lagging 2d 4h Customer Management, Inventory, Products
Started Aug 06, 2026, 02:45 AM UTC· resolved Aug 08, 2026, 07:16 AM UTC
- identified Aug 06, 2026, 02:45 AM UTC
We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
- monitoring Aug 06, 2026, 03:39 AM UTC
We have identified the root cause and now we are working on the recovering. We will post an update once the delay is over. Thank you for your patience.
- monitoring Aug 06, 2026, 09:51 PM UTC
We are still monitoring this incident, we still have some lag to catch up on, and we will post an update when are fully recovered.
- resolved Aug 08, 2026, 07:16 AM UTC
This incident has been resolved
Minor August 5, 2026 Receipt Printer Issue - Bad Request 400 44m Retail POS
Started Aug 05, 2026, 03:34 PM UTC· resolved Aug 05, 2026, 04:18 PM UTC
- investigating Aug 05, 2026, 03:34 PM UTC
We are investigating reports of receipt printers failing to work or not being detected after the latest system update. Some users are encountering a "Bad Request 400" error.
- monitoring Aug 05, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
Minor August 4, 2026 Newly created sales are not appearing in Sales History or updating stock adjustments. 3h 13m Inventory, Sales History
Started Aug 04, 2026, 09:01 AM UTC· resolved Aug 04, 2026, 12:14 PM UTC
- investigating Aug 04, 2026, 09:01 AM UTC
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.
- identified Aug 04, 2026, 09:15 AM UTC
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.
- monitoring Aug 04, 2026, 09:26 AM UTC
A fix has been rolled out.
- resolved Aug 04, 2026, 12:14 PM UTC
This incident has been resolved.
Minor July 29, 2026 Restaurant (O-Series) Back Office Reports delayed for some users 2h 40m Standard Reporting
Started Jul 29, 2026, 05:33 AM UTC· resolved Jul 29, 2026, 08:14 AM UTC
- identified Jul 29, 2026, 05:33 AM UTC
Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
- monitoring Jul 29, 2026, 06:58 AM UTC
The fix released earlier today has been refined, we will monitor performance.
- resolved Jul 29, 2026, 08:14 AM UTC
This incident has been resolved.
Minor July 29, 2026 Back Office Dashboard Reports Not Updating 46m Back Office
Started Jul 29, 2026, 12:55 AM UTC· resolved Jul 29, 2026, 01:42 AM UTC
- identified Jul 29, 2026, 12:55 AM UTC
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data. Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Jul 29, 2026, 01:26 AM UTC
A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully. We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
- resolved Jul 29, 2026, 01:42 AM UTC
The issue affecting Back Office Dashboard reports not updating has now been resolved. Our team has verified that the fix has been successfully implemented, and dashboard data is updating as expected.
Minor July 27, 2026 Intermittent Issues Viewing Customer Details in Sell Screen 1h 13m Retail POS
Started Jul 27, 2026, 05:08 PM UTC· resolved Jul 27, 2026, 06:21 PM UTC
- monitoring Jul 27, 2026, 05:08 PM UTC
We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
- resolved Jul 27, 2026, 06:21 PM UTC
This incident has been resolved.
Critical July 27, 2026 Lightspeed eCom (North America) 24m Lightspeed eCom (North America & Australia)
Started Jul 27, 2026, 03:42 PM UTC· resolved Jul 27, 2026, 04:07 PM UTC
- investigating Jul 27, 2026, 03:42 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.
- monitoring Jul 27, 2026, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 04:07 PM UTC
This incident has been resolved.
Major July 24, 2026 Degraded Service Performance – Third-Party Infrastructure (AWS / Cloudflare) 30m
Started Jul 24, 2026, 11:45 AM UTC· resolved Jul 24, 2026, 12:15 PM UTC
- resolved Jul 24, 2026, 05:59 PM UTC
Between 12:45 PM and 1:15 PM BST, an upstream issue with a third-party cloud infrastructure provider caused brief slowness and connection errors affecting X-Series POS selling screens for some stores. The core impact was limited to a ~35-minute window, and services quickly normalized. All Lightspeed core internal systems remained fully operational throughout the event, and any offline transactions processed during the disruption have synchronized. The upstream provider has resolved the issue, and all systems are running normally.
Minor July 23, 2026 Return and Exchange Processing Errors 1h 13m Sales History
Started Jul 23, 2026, 10:35 PM UTC· resolved Jul 23, 2026, 11:48 PM UTC
- investigating Jul 23, 2026, 10:35 PM UTC
We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
- monitoring Jul 23, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 11:48 PM UTC
This incident has been resolved.
Critical July 17, 2026 Golf services outage 23h 9m Tee Sheets, Marketplace, House Accounts, Business Intelligence and 2 more
Started Jul 17, 2026, 09:10 PM UTC· resolved Jul 18, 2026, 08:19 PM UTC
- investigating Jul 17, 2026, 09:10 PM UTC
Golf services are impacted by a database issue. We are currently investigating.
- identified Jul 17, 2026, 10:17 PM UTC
We have identified an issue affecting database availability and are pursuing mitigation measures.
- identified Jul 18, 2026, 07:47 AM UTC
We have isolated the source of the outage and are actively working with our vendor to restore services.
- monitoring Jul 18, 2026, 09:40 AM UTC
Underlying vendor infrastructure has been repaired and we are restoring services.
- monitoring Jul 18, 2026, 09:48 AM UTC
We are continuing to restore service.
- monitoring Jul 18, 2026, 10:18 AM UTC
We have now restored all major services and are monitoring them for service stability.
- monitoring Jul 18, 2026, 04:05 PM UTC
BI users for Golf may experience issues with stale data. We are currently working to resolve this.
- monitoring Jul 18, 2026, 04:29 PM UTC
Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
- resolved Jul 18, 2026, 08:19 PM UTC
This incident has been resolved.
Minor July 17, 2026 Payment Terminal Processing Disruption 58m Lightspeed Payments
Started Jul 17, 2026, 11:18 AM UTC· resolved Jul 17, 2026, 12:17 PM UTC
- investigating Jul 17, 2026, 11:18 AM UTC
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
- monitoring Jul 17, 2026, 11:48 AM UTC
The issue is now resolved. We will continue to monitor the situation. If you are still experiencing issues, please use our standalone payments workaround: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
- resolved Jul 17, 2026, 12:17 PM UTC
The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
Major July 11, 2026 Degraded Lightspeed Payments processing may be experienced on R & S-series 35m Payments, Integrated Payments
Started Jul 11, 2026, 08:03 PM UTC· resolved Jul 11, 2026, 08:39 PM UTC
- investigating Jul 11, 2026, 08:03 PM UTC
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
- monitoring Jul 11, 2026, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2026, 08:39 PM UTC
This incident has been resolved.
Minor July 9, 2026 Issues with some API Endpoint's 11m Genesys API's
Started Jul 09, 2026, 02:51 PM UTC· resolved Jul 09, 2026, 03:02 PM UTC
- investigating Jul 09, 2026, 02:51 PM UTC
Add your message to here for the platform users or subscribers
Critical July 8, 2026 Card Payment Failures 24m Payments
Started Jul 08, 2026, 08:49 PM UTC· resolved Jul 08, 2026, 09:13 PM UTC
- investigating Jul 08, 2026, 08:49 PM UTC
Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.
- monitoring Jul 08, 2026, 09:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2026, 09:13 PM UTC
This incident has been resolved.
Notice July 8, 2026 Slow Cart for C-Series 2h 3m Lightspeed eCom (Europe)
Started Jul 08, 2026, 06:58 PM UTC· resolved Jul 08, 2026, 09:01 PM UTC
- investigating Jul 08, 2026, 06:58 PM UTC
We are currently investigating this issue.
- investigating Jul 08, 2026, 06:58 PM UTC
We are continuing to investigate this issue.
- identified Jul 08, 2026, 07:28 PM UTC
The issue affecting C-Series has been mitigated. Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.
- monitoring Jul 08, 2026, 08:13 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 08, 2026, 09:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2026, 09:01 PM UTC
This incident has been resolved.
Minor July 7, 2026 Hospitality: Delayed Payout Reporting for EU/UK 2h 19m Lightspeed Payments, Lightspeed Payments, Payments, Lightspeed Payments
Started Jul 07, 2026, 10:44 AM UTC· resolved Jul 07, 2026, 01:03 PM UTC
- monitoring Jul 07, 2026, 10:44 AM UTC
Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts. This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland) and Australia. The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.
- monitoring Jul 07, 2026, 11:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 07, 2026, 01:03 PM UTC
The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.
Minor July 6, 2026 Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants 4h 55m Lightspeed Payments, Lightspeed Payments
Started Jul 06, 2026, 08:09 AM UTC· resolved Jul 06, 2026, 01:05 PM UTC
- investigating Jul 06, 2026, 08:09 AM UTC
We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks. As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.
- investigating Jul 06, 2026, 08:11 AM UTC
We are continuing to investigate this issue.
- investigating Jul 06, 2026, 08:12 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 06, 2026, 10:04 AM UTC
We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.
- resolved Jul 06, 2026, 01:05 PM UTC
The external issue that caused delays to some Regular (BECS) payouts in Australia has been resolved. All impacted payouts have now been processed and will be credited to the affected accounts.
Major July 2, 2026 Inventory, Product Search, Sales History and Online Channels delay 36m Inventory, Products, Sales History
Started Jul 02, 2026, 10:21 PM UTC· resolved Jul 02, 2026, 10:57 PM UTC
- monitoring Jul 02, 2026, 10:21 PM UTC
Some retailers may experience delays in updates made to the system showing throughout the system. This impacts - inventory levels slow in reflecting the right levels - product added not appearing in searches and online store - product updated not reflecting in searches and online store - sales made may not be available in sales history We have identified and resolving the issue and are monitoring system recovery
- resolved Jul 02, 2026, 10:57 PM UTC
The delay is gone. There might be some remaining webhooks being sent to integrators.
Minor July 1, 2026 Lag in the polecat pusher 4d 1h Inventory
Started Jul 01, 2026, 09:05 PM UTC· resolved Jul 05, 2026, 11:02 PM UTC
- monitoring Jul 01, 2026, 09:05 PM UTC
The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
- resolved Jul 05, 2026, 11:02 PM UTC
Resolved
Minor June 30, 2026 Dégradation des Performances du MEV 7h 27m POS
Started Jun 30, 2026, 01:21 PM UTC· resolved Jun 30, 2026, 08:49 PM UTC
- investigating Jun 30, 2026, 01:21 PM UTC
Nous examinons actuellement ce cas. We are currently investigating this issue.
- identified Jun 30, 2026, 01:56 PM UTC
Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils. Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre. Revenu Québec travaillent à rétablir la situation dès que possible. ---- Revenu Québec is aware of the technical difficulties with how sales recording systems (SRSs) communicate with the WEB-SRM which may be causing error messages to display on the devices. This situation does not affect the data that operators send to Revenu Québec, and data does not need to be resent. Revenu Québec is currently working to quickly address the issue.
- resolved Jun 30, 2026, 08:49 PM UTC
Les difficultés techniques de ce matin touchant la communication des systèmes d'enregistrement des ventes (SEV) avec le MEV-WEB sont maintenant rétablies. ----- The technical difficulties of this morning concerning the communication of the sales recording systems (SRSs) with the WEB-SRM have now been restored.