- Detected by Pingoru
- Mar 13, 2026, 08:22 PM UTC
- Resolved
- Mar 13, 2026, 08:37 PM UTC
- Duration
- 15m
Affected: Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)
Timeline · 4 updates
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investigating Mar 13, 2026, 08:22 PM UTC
We are currently investigating this issue.
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investigating Mar 13, 2026, 08:24 PM UTC
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
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monitoring Mar 13, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 13, 2026, 08:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 07:26 PM UTC
- Resolved
- Mar 13, 2026, 10:35 PM UTC
- Duration
- 3h 8m
Affected: PaymentsIntegrated PaymentsPayments
Timeline · 2 updates
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monitoring Mar 13, 2026, 07:26 PM UTC
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
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resolved Mar 13, 2026, 10:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 07:57 PM UTC
- Resolved
- Feb 24, 2026, 10:24 PM UTC
- Duration
- 2h 27m
Affected: Retail POSSales History
Timeline · 2 updates
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investigating Feb 24, 2026, 07:57 PM UTC
We’re investigating an issue where new sales are not appearing in the Sales history page in Lightspeed Retail (X-Series). Thank you for your patience.
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resolved Feb 24, 2026, 10:24 PM UTC
We have fixed and resolved sales missing from the Sales history page.
Read the full incident report →
Critical February 23, 2026 - Detected by Pingoru
- Feb 23, 2026, 04:17 AM UTC
- Resolved
- Feb 23, 2026, 04:32 AM UTC
- Duration
- 15m
Affected: Purchase
Timeline · 3 updates
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identified Feb 23, 2026, 04:17 AM UTC
We have received reports from customers that they receive an Error 500 when trying to access Purchase. Our teams are working on restoring services as soon as possible.
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monitoring Feb 23, 2026, 04:25 AM UTC
A fix has been implemented and we are monitoring results.
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resolved Feb 23, 2026, 04:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 08:40 PM UTC
- Resolved
- Mar 02, 2026, 03:24 PM UTC
- Duration
- 9d 18h
Timeline · 2 updates
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investigating Feb 20, 2026, 08:40 PM UTC
We are currently investigating the issue with S and U- Series, it seems to be affecting Capital remittances from processing. Updates will be provided as soon as possible.
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resolved Mar 02, 2026, 03:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 08:24 PM UTC
- Resolved
- Feb 12, 2026, 08:24 PM UTC
- Duration
- —
Affected: Integrated PaymentsPayments
Timeline · 1 update
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resolved Feb 12, 2026, 08:24 PM UTC
There was a degradation of Retail Visa transactions in Europe where some transaction were being automatically declined(12:49 PM – 2:45 PM EST). The situation has now been resolved and functionality is back up and running as expected
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 03:39 PM UTC
- Resolved
- Mar 10, 2026, 09:24 PM UTC
- Duration
- 32d 5h
Affected: Payments
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 04:50 PM UTC
- Resolved
- Feb 04, 2026, 09:19 PM UTC
- Duration
- 4h 28m
Affected: MarketplaceHouse AccountsPartner API
Timeline · 6 updates
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investigating Feb 04, 2026, 04:50 PM UTC
Some Golf merchants are experiencing authentication issues with parts of the Chronogolf platform.
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identified Feb 04, 2026, 04:55 PM UTC
We have identified an issue affecting Golf and its partner integrations, which is causing service outages for Golf merchants. Our teams are actively working on a fix and will provide a follow-up update within the next 30 minutes.
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identified Feb 04, 2026, 05:21 PM UTC
We have identified a fix for the impacted merchants and working on rolling it out. Next update in 30 minutes.
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identified Feb 04, 2026, 05:54 PM UTC
The majority of affected merchants have now been restored. We are in the process of finalizing the rollout for the remaining merchants and will continue to monitor closely until full resolution is confirmed.
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monitoring Feb 04, 2026, 07:21 PM UTC
A fix has been rolled out and we are currently monitoring any remaining impact on golf merchants
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resolved Feb 04, 2026, 09:19 PM UTC
The issue affecting Golf and its partner integrations has been fully resolved. All impacted merchants have been restored, and the rollout has been completed successfully. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 10:06 PM UTC
- Resolved
- Jan 29, 2026, 10:58 PM UTC
- Duration
- 51m
Affected: POSStandard ReportingBack OfficeInsights
Timeline · 4 updates
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investigating Jan 29, 2026, 10:06 PM UTC
Our engineers are currently investigating an issue for some customers where today’s sales may not appear in Sales Reports within Back Office / Insights. We will be providing a further update shortly. This is being actioned with the highest priority. For any support during this time, you can reach out to support using the '?' anywhere in Lightspeed.
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identified Jan 29, 2026, 10:28 PM UTC
We have identified the cause of the issue, and a dedicated team of engineers is actively working on a solution. At this time, transactions remain intact and continue to be visible in the Sales Feed and POS History. We’ll provide another update as soon as more information becomes available or once the fix is in progress.
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monitoring Jan 29, 2026, 10:35 PM UTC
A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved.
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resolved Jan 29, 2026, 10:58 PM UTC
The issue has been resolved, and sales data is now appearing correctly. Thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 10:48 AM UTC
- Resolved
- Jan 28, 2026, 08:54 AM UTC
- Duration
- 22h 6m
Affected: Lightspeed PaymentsLightspeed Payments
Timeline · 3 updates
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investigating Jan 27, 2026, 10:48 AM UTC
We are receiving a number of reports for payouts not being received by customers in Australia for payments processed from the 23rd-27th of January.
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investigating Jan 27, 2026, 10:50 AM UTC
We are continuing to investigate this issue.
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resolved Jan 28, 2026, 08:54 AM UTC
The payouts in question were delayed due to a local bank holiday in Australia, causing delays of up to 48 hours.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 12:26 AM UTC
- Resolved
- Jan 20, 2026, 07:36 AM UTC
- Duration
- 7h 9m
Affected: Retail POS
Timeline · 3 updates
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identified Jan 20, 2026, 12:26 AM UTC
We have identified some UI issues on the selling screen that is impacting the ability of users to interact in workflows like Marsello redemption. We are currently working on fixing this.
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monitoring Jan 20, 2026, 01:53 AM UTC
We have fixed the issue. Workflows such as Marsello redemption and viewing customers on a sale should be reslved now
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resolved Jan 20, 2026, 07:36 AM UTC
This has been resolved completely. Please try to refresh the page first if you still see issue persist to ensure the latest web assets are being loaded.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 04:07 AM UTC
- Resolved
- Jan 19, 2026, 04:30 PM UTC
- Duration
- 12h 23m
Affected: Lightspeed PaymentsLightspeed PaymentsLightspeed Payments
Timeline · 3 updates
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investigating Jan 19, 2026, 04:07 AM UTC
We have identified an issue currently impacting payout processing for a subset of Hospitality accounts due to an issue with one of our upstream partners. This has resulted in a temporary pause on payouts and delays while we work to correct the error. Our teams are in direct coordination with the partner's technical leadership and are working aggressively to unblock all pending payments. Restoring regular payout cycles is our highest priority, and we have provided the necessary data to the provider to address the configurations causing the pause. We will provide further updates as they become available. We apologize for the disruption and are treating this as a matter of urgency.
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monitoring Jan 19, 2026, 01:42 PM UTC
Our upstream partner has confirmed that a fix has been implemented to resolve the payout processing issue. We are seeing early signs of recovery, and many delayed payouts have already been successfully processed. Any remaining pending payments are expected to be cleared shortly as the system catches up. We will continue to monitor the situation closely until all cycles have returned to normal.
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resolved Jan 19, 2026, 04:30 PM UTC
We have now confirmed that the impacted payouts have been sent. Merchants with impacted payouts can expect to receive them today January 19 2026 or at the latest, January 20th 2026. Thank you for your patience while we resolved this issue
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2026, 07:58 PM UTC
- Resolved
- Jan 17, 2026, 09:13 PM UTC
- Duration
- 1h 15m
Affected: BackOffice
Timeline · 3 updates
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identified Jan 17, 2026, 07:58 PM UTC
We have identified a delay with posting transactions and creating items in the S-Series Backoffice today. We are working to resolve this as soon as possible and will provide further updates as they come. Thank you for your patience.
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monitoring Jan 17, 2026, 09:05 PM UTC
The root cause of the issue has been resolved and the data backlog is being pushed through to Backoffice now. There will be a short delay for posting transactions/item creation while this is happening. We will update again once this is finished.
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resolved Jan 17, 2026, 09:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 07:59 PM UTC
- Resolved
- Jan 13, 2026, 09:27 PM UTC
- Duration
- 1h 27m
Affected: Inventory
Timeline · 2 updates
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identified Jan 13, 2026, 07:59 PM UTC
We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
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resolved Jan 13, 2026, 09:27 PM UTC
The issue has been resolved. Inventory movements should operate as normal
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 08:33 PM UTC
- Resolved
- Jan 09, 2026, 09:33 PM UTC
- Duration
- 1h
Affected: Chat Support
Timeline · 2 updates
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investigating Jan 09, 2026, 08:33 PM UTC
Support chat systems are currently unavailable. We are investigating the issue. Customers can continue to reach out to us through phone or email.
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resolved Jan 09, 2026, 09:33 PM UTC
The issue has been resolved and our chat support is now available.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 03:23 PM UTC
- Resolved
- Jan 09, 2026, 03:51 PM UTC
- Duration
- 27m
Affected: Retail POS
Timeline · 2 updates
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investigating Jan 09, 2026, 03:23 PM UTC
We are currently investigating an issue in regards to receipt printing. Some receipts might be blank.
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resolved Jan 09, 2026, 03:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 26, 2025, 09:35 PM UTC
- Resolved
- Jan 07, 2026, 05:50 PM UTC
- Duration
- 11d 20h
Affected: BackOffice
Timeline · 2 updates
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monitoring Dec 26, 2025, 09:35 PM UTC
On December 23rd, there was an S-Series Backoffice syncing delay where transactions or newly created items would not appear in the Backoffice - The root cause of that incident has been resolved, however some data may appear to still be missing. We are working to restore that data, and any missing transactions or items for that day should be synced with the Backoffice soon. We will provide an update on this page once we have more information.
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resolved Jan 07, 2026, 05:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 26, 2025, 02:28 AM UTC
- Resolved
- Jan 01, 2026, 09:14 PM UTC
- Duration
- 6d 18h
Affected: POSLightspeed Payments
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 09:08 AM UTC
- Resolved
- Nov 25, 2025, 03:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Dec 19, 2025, 09:08 AM UTC
Between 25 November and 12 December, a technical error impacted the stability of the Lightspeed K-Series POS application, specifically affecting users with active fiscalization services who may have experienced immediate application crashes upon startup. This issue resulted in limited access to the digital POS interface, during which time affected users were advised to record transactions using offline or alternative methods to maintain business continuity. Following the resolution of the incident on 12 December, any transactions recorded via these alternative methods may now require manual entry into the POS and connected systems, such as DATEV, to ensure full fiscal compliance and accurate reporting for the affected period.
Read the full incident report →
Critical December 10, 2025 - Detected by Pingoru
- Dec 10, 2025, 09:36 PM UTC
- Resolved
- Dec 10, 2025, 10:56 PM UTC
- Duration
- 1h 19m
Affected: Tee Sheets
Timeline · 4 updates
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investigating Dec 10, 2025, 09:36 PM UTC
We are currently investigating this issue.
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identified Dec 10, 2025, 09:59 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 10, 2025, 10:11 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 10, 2025, 10:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 09:05 PM UTC
- Resolved
- Dec 09, 2025, 10:48 PM UTC
- Duration
- 1d 1h
Affected: PaymentsRetail POS
Timeline · 3 updates
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identified Dec 08, 2025, 09:05 PM UTC
We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers. We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.
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monitoring Dec 09, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 09, 2025, 10:48 PM UTC
This incident has been resolved
Read the full incident report →
Critical December 5, 2025 - Detected by Pingoru
- Dec 05, 2025, 09:05 AM UTC
- Resolved
- Dec 05, 2025, 09:27 AM UTC
- Duration
- 22m
Affected: Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)
Timeline · 3 updates
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investigating Dec 05, 2025, 09:05 AM UTC
We are currently investigating this issue.
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monitoring Dec 05, 2025, 09:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 05, 2025, 09:27 AM UTC
The incident was due to an external service which has now been resolved
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 04:49 PM UTC
- Resolved
- Dec 04, 2025, 05:40 PM UTC
- Duration
- 50m
Affected: Retail POS
Timeline · 4 updates
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investigating Dec 04, 2025, 04:49 PM UTC
We are currently investigating this issue.
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identified Dec 04, 2025, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 04, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 04, 2025, 05:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 10:51 AM UTC
- Resolved
- Nov 28, 2025, 11:31 AM UTC
- Duration
- 39m
Affected: Retail POSRetail POS for iPadOS
Timeline · 3 updates
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investigating Nov 28, 2025, 10:51 AM UTC
We are observing an external issue with BT experiencing issues with internet connections Pages unable to load, slowness, and other systems may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available.
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monitoring Nov 28, 2025, 11:06 AM UTC
We are observing an external issue with BT experiencing issues with internet connections Pages unable to load, slowness, and other systems may be impacted. We are monitoring the situation closely and will provide updates as further information becomes available.
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resolved Nov 28, 2025, 11:31 AM UTC
BT's incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 04:50 AM UTC
- Resolved
- Nov 19, 2025, 05:07 AM UTC
- Duration
- 17m
Affected: Insights
Timeline · 2 updates
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identified Nov 19, 2025, 04:50 AM UTC
The issue has been identified and a fix is being remedied. However be aware that Insights currently does not have up to date data from 2:00PM 19th November onwards. Our team are backfilling this data as we speak.
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resolved Nov 19, 2025, 05:07 AM UTC
Data should now be up to date
Read the full incident report →
