Lightspeed Outage History
Lightspeed is up right nowPingoru has recorded 121 incidents for Lightspeed: 117 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 142 of 720 (20%) |
| May 2026 | 12 | 50 of 744 (7%) |
| June 2026 | 11 | 132 of 720 (18%) |
| July 2026 | 18 | 140 of 744 (19%) |
| August 2026 | 9 | 494 of 744 (66%) |
| September 2026 | 11 | 62 of 720 (9%) |
| October 2026 | 15 | 313 of 744 (42%) |
| November 2026 | 0 | 46 of 68 (68%) |
Incidents, newest first
Minor October 28, 2026 Restaurant O-Series: Accounting Integration Delays 5d 21h Accounting Integrations
Started Oct 28, 2026, 12:36 AM UTC· resolved Nov 02, 2026, 10:04 PM UTC
- monitoring Oct 28, 2026, 12:36 AM UTC
We're aware that some venues are seeing longer-than-usual delays when syncing data with connected accounting platforms. An unexpected spike in traffic has created a temporary queue. Your data remains fully secure, and our systems are steadily working through the backlog. We appreciate your patience while we get everything up to speed.
- monitoring Oct 30, 2026, 03:53 AM UTC
Most venues should have seen their data syncs catch up by now, we are aware that some venues are still being cleared through by the system.
- monitoring Nov 02, 2026, 10:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 02, 2026, 10:04 PM UTC
This incident has been resolved.
Minor October 26, 2026 Delayed Hospitality payout reporting 5h 6m Lightspeed Payments, Lightspeed Payments
Started Oct 26, 2026, 08:26 AM UTC· resolved Oct 26, 2026, 01:33 PM UTC
- investigating Oct 26, 2026, 08:26 AM UTC
We’re investigating delays in Hospitality payout reporting. This issue affects reporting only; funds continue to be deposited according to the normal schedule.
- investigating Oct 26, 2026, 09:11 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 26, 2026, 01:06 PM UTC
We’re currently ingesting the reports. Report details will be available once syncing is complete.
- resolved Oct 26, 2026, 01:33 PM UTC
The payment reports have synced, and details are now available.
Notice October 23, 2026 Lightspeed Retail (R/C-Series) Latency or outage 5h 2m Retail POS, Retail API
Started Oct 23, 2026, 04:14 PM UTC· resolved Oct 23, 2026, 09:17 PM UTC
- monitoring Oct 23, 2026, 04:14 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- resolved Oct 23, 2026, 09:17 PM UTC
The incident is resolved on the Cloudflare side
Minor October 23, 2026 Slowness on C-Series webshops in Europe 2h 11m Lightspeed eCom (Europe)
Started Oct 23, 2026, 06:13 AM UTC· resolved Oct 23, 2026, 08:25 AM UTC
- investigating Oct 23, 2026, 06:13 AM UTC
We are currently investigating this issue.
- investigating Oct 23, 2026, 06:14 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 23, 2026, 08:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 08:25 AM UTC
This incident has been resolved.
Minor October 21, 2026 Statement on PHP vulnerabilities 1d 21h Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Retail API and 2 more
Started Oct 21, 2026, 04:15 PM UTC· resolved Oct 23, 2026, 01:32 PM UTC
- identified Oct 21, 2026, 04:15 PM UTC
Lightspeed is aware of the PHP vulnerabilities and is actively addressing it. Our teams have put additional safeguards in place. Some services may be unavailable during this time. We’ll continue to monitor the situation closely and provide further updates as appropriate.
- resolved Oct 23, 2026, 01:32 PM UTC
Lightspeed has completed the deployment of security updates across all products in response to the recently reported PHP vulnerabilities. All services should be available at this time.
Notice October 20, 2026 Restaurant O-Series: Brief API degradation 12m
Started Oct 20, 2026, 06:17 AM UTC· resolved Oct 20, 2026, 06:29 AM UTC
- resolved Oct 20, 2026, 06:30 AM UTC
Our team were alerted by a small group of customers that our API had some degradation between 5:17PM and 5:29PM AEDT. This has been isolated to a scaling issue and resolved, most online orders would have succeeded with a retry during this time.
Minor October 17, 2026 Delays - Sales history lag 5h 26m Sales History
Started Oct 17, 2026, 02:24 AM UTC· resolved Oct 17, 2026, 07:50 AM UTC
- monitoring Oct 17, 2026, 02:24 AM UTC
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
- monitoring Oct 17, 2026, 02:31 AM UTC
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
- resolved Oct 17, 2026, 07:50 AM UTC
The sales history delays have been resolved.
Major October 16, 2026 Store credit issue causing sale errors 29m Customer Management
Started Oct 16, 2026, 04:34 PM UTC· resolved Oct 16, 2026, 05:04 PM UTC
- investigating Oct 16, 2026, 04:34 PM UTC
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
- identified Oct 16, 2026, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 05:04 PM UTC
This incident has been resolved.
Minor October 16, 2026 LS Pay Payment processing degraded for R-series, C-series and few L-series 3d 15h Lightspeed Payments
Started Oct 16, 2026, 03:44 PM UTC· resolved Oct 20, 2026, 07:12 AM UTC
- investigating Oct 16, 2026, 03:44 PM UTC
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
- monitoring Oct 16, 2026, 04:04 PM UTC
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
- resolved Oct 20, 2026, 07:12 AM UTC
The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.
Major October 9, 2026 Unable to process charges for golfers at some clubs 9m Tee Sheets, Marketplace
Started Oct 09, 2026, 03:58 PM UTC· resolved Oct 09, 2026, 04:07 PM UTC
- identified Oct 09, 2026, 03:58 PM UTC
A small number of clubs are affected by an issue with Golf and Stripe that is affecting some transactions. A fix has been identified and is being applied.
- resolved Oct 09, 2026, 04:07 PM UTC
This incident has been resolved.
Minor October 7, 2026 Payments approved but not syncing to POS/ Not closing tables. 23m POS, Payments
Started Oct 07, 2026, 09:05 PM UTC· resolved Oct 07, 2026, 09:29 PM UTC
- investigating Oct 07, 2026, 09:05 PM UTC
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
- identified Oct 07, 2026, 09:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 07, 2026, 09:29 PM UTC
The issue is now resolved.
Minor October 7, 2026 Lightspeed Restaurant (K-Series) 1d 22h POS
Started Oct 07, 2026, 10:17 AM UTC· resolved Oct 09, 2026, 08:52 AM UTC
- identified Oct 07, 2026, 10:17 AM UTC
The issue has been identified and the fix is being deployed.
- identified Oct 07, 2026, 10:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 07, 2026, 12:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 07, 2026, 02:46 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 08, 2026, 07:03 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 08, 2026, 03:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2026, 06:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2026, 08:52 AM UTC
This incident has been resolved.
Major October 6, 2026 Lightspeed Retail (S-Series) - BridgePay 39m Payments
Started Oct 06, 2026, 03:35 PM UTC· resolved Oct 06, 2026, 04:14 PM UTC
- investigating Oct 06, 2026, 03:35 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
- identified Oct 06, 2026, 03:53 PM UTC
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
- monitoring Oct 06, 2026, 03:59 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Oct 06, 2026, 04:14 PM UTC
The third-party partner has resolved the issue. Transactions are now being processed normally.
Minor October 1, 2026 Stale/Missing Data in Backoffice Reports 23h 28m Back Office - Reporting
Started Oct 01, 2026, 07:02 PM UTC· resolved Oct 02, 2026, 06:31 PM UTC
- monitoring Oct 01, 2026, 07:02 PM UTC
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
- monitoring Oct 01, 2026, 07:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2026, 06:31 PM UTC
The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
Major October 1, 2026 Issues with Online orders and stale reports 9h 18m Back Office - Reporting, API (incl. Online Orders), Order Anywhere, Lightspeed Payments and 1 more
Started Oct 01, 2026, 09:20 AM UTC· resolved Oct 01, 2026, 06:38 PM UTC
- identified Oct 01, 2026, 09:20 AM UTC
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
- monitoring Oct 01, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2026, 01:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 01, 2026, 02:43 PM UTC
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.
- monitoring Oct 01, 2026, 03:40 PM UTC
The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
- resolved Oct 01, 2026, 06:38 PM UTC
This issue is now resolved.
Critical September 29, 2026 Lightspeed Retail (X-Series): Retail POS iOS Crashes 1h 30m Retail POS for iPadOS
Started Sep 29, 2026, 01:57 AM UTC· resolved Sep 29, 2026, 03:28 AM UTC
- identified Sep 29, 2026, 01:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 02:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 29, 2026, 02:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 03:28 AM UTC
The issue has been resolved.
Major September 25, 2026 Purchase Order Variant Selector Not Appearing 7m Inventory
Started Sep 25, 2026, 07:01 PM UTC· resolved Sep 25, 2026, 07:08 PM UTC
- investigating Sep 25, 2026, 07:01 PM UTC
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected. We are continuing to monitor the service
- resolved Sep 25, 2026, 07:08 PM UTC
A fix has been applied. You need to refresh the Inventory > Purchase Orders page and the variant selector will render as intended.
Minor September 25, 2026 K-Series local payment processing degraded 35m Lightspeed Payments
Started Sep 25, 2026, 03:45 PM UTC· resolved Sep 25, 2026, 04:20 PM UTC
- investigating Sep 25, 2026, 03:45 PM UTC
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
- investigating Sep 25, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 25, 2026, 03:59 PM UTC
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
- resolved Sep 25, 2026, 04:20 PM UTC
This incident has been resolved
Notice September 25, 2026 Brand Portals - Outage 1h 25m The Brand Platform, The Retail / Assortment tool
Started Sep 25, 2026, 01:42 PM UTC· resolved Sep 25, 2026, 03:07 PM UTC
- identified Sep 25, 2026, 01:42 PM UTC
We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.
- identified Sep 25, 2026, 02:07 PM UTC
Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing.
- monitoring Sep 25, 2026, 02:37 PM UTC
Service has been fully restored and our Engineering team continues to monitor platform health to immediately respond in the event of any further performance degradation
- monitoring Sep 25, 2026, 02:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2026, 03:07 PM UTC
This incident has been resolved.
Minor September 23, 2026 Brand Portals - Degraded Performance 13m The Brand Platform
Started Sep 23, 2026, 03:47 PM UTC· resolved Sep 23, 2026, 04:00 PM UTC
- investigating Sep 23, 2026, 03:47 PM UTC
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
- resolved Sep 23, 2026, 04:00 PM UTC
Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation.
Notice September 14, 2026 Degraded service - French support line 1d 3h Phone Support
Started Sep 14, 2026, 04:24 PM UTC· resolved Sep 15, 2026, 08:15 PM UTC
- investigating Sep 14, 2026, 04:24 PM UTC
We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this. Our French support service is temporarily available at the following number: +33187652207
- monitoring Sep 15, 2026, 03:02 PM UTC
Services are gradually being restored on the French K-series support lines. Our team is monitoring further.
- resolved Sep 15, 2026, 08:15 PM UTC
Services are now fully restored on the French K-series support lines.
Minor September 10, 2026 Lightspeed Payments - Interac payment errors 1h 12m
Started Sep 10, 2026, 08:16 PM UTC· resolved Sep 10, 2026, 09:28 PM UTC
- resolved Sep 10, 2026, 08:15 AM UTC
Completed / Resolved Between 20:16 UTC and 21:28 UTC, Lightspeed Payments experienced elevated error rates and response delays with Interac payment processing. This was caused by a third-party issue on the Interac network external to our systems. The upstream network issue has since been resolved, and Interac processing is fully operational.
Minor September 9, 2026 Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments 1d Lightspeed Payments
Started Sep 09, 2026, 04:16 AM UTC· resolved Sep 10, 2026, 04:26 AM UTC
- investigating Sep 09, 2026, 04:16 AM UTC
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
- investigating Sep 09, 2026, 07:03 AM UTC
We are currently investigating the issue.
- resolved Sep 10, 2026, 04:26 AM UTC
The payment method was re-added for those accounts, allowing them to process AMEX cards again. This is now resolved.
Notice September 5, 2026 K-Series Cloud payment processing issue affecting some merchants –
Started Sep 05, 2026, 02:00 PM UTC· resolved Sep 05, 2026, 02:00 PM UTC
- resolved Sep 05, 2026, 02:00 PM UTC
Some K-Series Cloud merchants may have experienced intermittent issues when processing payments. A configuration update was applied to mitigate the issue, payment processing returned to normal, and the service is being monitored.
Minor September 3, 2026 X-Series: On-Account payments not updating 8h 30m Setup
Started Sep 03, 2026, 03:22 PM UTC· resolved Sep 03, 2026, 11:53 PM UTC
- investigating Sep 03, 2026, 03:22 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
- investigating Sep 03, 2026, 03:23 PM UTC
We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
- resolved Sep 03, 2026, 11:53 PM UTC
This incident has been resolved.