Lightspeed Outage History

Lightspeed degraded · 1 active incident View live status →

Lightspeed had 64 outages in the last 2 years totaling 522h 35m of downtime — averaging 2.6 incidents per month.

There were 64 Lightspeed outages since September 24, 2025 totaling 522h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lightspeedhq.com

Notice June 10, 2026

Lightspeed Retail (R-Series) Login using Google

Detected by Pingoru
Jun 10, 2026, 04:11 PM UTC
Resolved
Jun 10, 2026, 08:27 PM UTC
Duration
4h 16m
Affected: Retail POSRetail API
Timeline · 4 updates
  1. investigating Jun 10, 2026, 04:11 PM UTC

    We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

  2. identified Jun 10, 2026, 04:44 PM UTC

    We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.

  3. monitoring Jun 10, 2026, 08:09 PM UTC

    We have implemented a fix and will continue to monitor the situation.

  4. resolved Jun 10, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

K-Series: degraded performance processing payments via Lightspeed Payments

Detected by Pingoru
Jun 04, 2026, 11:51 AM UTC
Resolved
Jun 04, 2026, 02:01 PM UTC
Duration
2h 10m
Affected: Payments
Timeline · 5 updates
  1. investigating Jun 04, 2026, 11:51 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 04, 2026, 11:53 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2026, 12:06 PM UTC

    We are currently experiencing an issue with integrated payments initiated through the POS system. As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments

  4. monitoring Jun 04, 2026, 01:19 PM UTC

    A fix has been implemented, and we are currently monitoring the results.

  5. resolved Jun 04, 2026, 02:01 PM UTC

    The issue affecting integrated payments has been resolved.

Read the full incident report →

Minor June 3, 2026

K-series: Legacy Split payment issue with app version 26.22 only

Detected by Pingoru
Jun 03, 2026, 04:20 PM UTC
Resolved
Jun 04, 2026, 07:57 AM UTC
Duration
15h 36m
Affected: Payments
Timeline · 2 updates
  1. identified Jun 03, 2026, 04:20 PM UTC

    App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting. https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting

  2. resolved Jun 04, 2026, 07:57 AM UTC

    The issue affecting legacy split payments on app version 26.22 has been successfully resolved. A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out without payment confirmation. If you are currently experiencing this issue, please update your app immediately to the latest version: 26.22.1. How to update: Open the App Store on your device, search for the Lightspeed Hospitality app, and tap Update.

Read the full incident report →

Minor June 3, 2026

O-Series & K-Series: Financial Services reports are delayed

Detected by Pingoru
Jun 03, 2026, 01:45 AM UTC
Resolved
Jun 05, 2026, 12:53 AM UTC
Duration
1d 23h
Affected: Back Office - ReportingBack OfficeLightspeed PaymentsLightspeed Payments
Timeline · 3 updates
  1. investigating Jun 03, 2026, 01:45 AM UTC

    We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty. This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.

  2. investigating Jun 03, 2026, 02:10 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 05, 2026, 12:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 31, 2026

X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing

Detected by Pingoru
May 31, 2026, 11:57 AM UTC
Resolved
Jun 01, 2026, 08:26 PM UTC
Duration
1d 8h
Affected: Setup
Timeline · 3 updates
  1. investigating May 31, 2026, 11:57 AM UTC

    Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.

  2. identified May 31, 2026, 01:11 PM UTC

    The problem has been identified.

  3. resolved Jun 01, 2026, 08:26 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor May 30, 2026

Tee sheets reservation slower than normal

Detected by Pingoru
May 30, 2026, 07:03 PM UTC
Resolved
Jun 03, 2026, 05:10 PM UTC
Duration
3d 22h
Affected: Tee Sheets
Timeline · 3 updates
  1. investigating May 30, 2026, 07:03 PM UTC

    We are currently investigating reports of slow responsiveness from tee sheet round reservation.

  2. monitoring Jun 02, 2026, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2026

Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th

Detected by Pingoru
May 28, 2026, 08:37 AM UTC
Resolved
May 29, 2026, 08:04 AM UTC
Duration
23h 27m
Affected: Lightspeed Payments
Timeline · 2 updates
  1. monitoring May 28, 2026, 08:37 AM UTC

    Lightspeed Payment Retail US only: Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved. What this means for you: Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th. The first deposit covers the delayed funds from May 27th. The second deposit is your regularly scheduled payout for May 28th.

  2. resolved May 29, 2026, 08:04 AM UTC

    The technical issue that affected US Payouts on May 27th has been fully resolved. Funds Delivered: All delayed payouts from Wednesday, May 27th, were successfully delivered yesterday, Thursday, May 28th. Combined Deposits: As previously noted, merchants received their delayed funds alongside their regularly scheduled May 28th payouts, resulting in a double deposit day. Current Status: Systems are operating normally. Payouts for today, Friday, May 29th, and all future dates are processing on their standard schedules.

Read the full incident report →

Major May 20, 2026

Investigating: Australian Phone Line Issues

Detected by Pingoru
May 20, 2026, 02:51 AM UTC
Resolved
May 20, 2026, 03:15 AM UTC
Duration
24m
Affected: Phone Support
Timeline · 3 updates
  1. investigating May 20, 2026, 02:51 AM UTC

    Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!

  2. monitoring May 20, 2026, 02:58 AM UTC

    Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!

  3. resolved May 20, 2026, 03:15 AM UTC

    Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!

Read the full incident report →

Minor May 20, 2026

Lightspeed Restaurant O-Series - Inbound Calling Issues

Detected by Pingoru
May 20, 2026, 02:14 AM UTC
Resolved
May 20, 2026, 03:15 AM UTC
Duration
1h 1m
Affected: Support (Phone/Email/Live Chat)
Timeline · 3 updates
  1. investigating May 20, 2026, 02:14 AM UTC

    We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers. Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, customers can still reach our Australian support team through our alternative number: +61 2 5944 3904 We apologize for the inconvenience and appreciate your patience.

  2. monitoring May 20, 2026, 02:59 AM UTC

    Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!

  3. resolved May 20, 2026, 03:15 AM UTC

    Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!

Read the full incident report →

Minor May 19, 2026

Europe only: Instant payout and scheduled same-day payout unavailable

Detected by Pingoru
May 19, 2026, 04:00 PM UTC
Resolved
May 20, 2026, 07:12 AM UTC
Duration
15h 12m
Affected: Lightspeed PaymentsLightspeed PaymentsIntegrated PaymentsLightspeed PaymentsPayments
Timeline · 2 updates
  1. investigating May 19, 2026, 04:00 PM UTC

    Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information

  2. resolved May 20, 2026, 07:12 AM UTC

    Instant payouts in EUR to European bank accounts are now fully operational. There was no impact on other payout methods.

Read the full incident report →

Critical May 15, 2026

C-series Backoffice: Internal Server Error

Detected by Pingoru
May 15, 2026, 07:21 AM UTC
Resolved
May 15, 2026, 09:22 AM UTC
Duration
2h
Affected: Lightspeed eCom (North America & Australia)
Timeline · 4 updates
  1. investigating May 15, 2026, 07:21 AM UTC

    We are currently investigating this issue.

  2. identified May 15, 2026, 07:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2026, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2026, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

R-series Lightspeed Hub is unable to connect hardware

Detected by Pingoru
May 08, 2026, 09:41 AM UTC
Resolved
May 08, 2026, 10:41 AM UTC
Duration
1h
Affected: Retail POS
Timeline · 4 updates
  1. investigating May 08, 2026, 09:41 AM UTC

    We are currently investigating this issue.

  2. identified May 08, 2026, 10:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 10:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

Technical Issue with Support Lines

Detected by Pingoru
May 08, 2026, 01:39 AM UTC
Resolved
May 08, 2026, 03:14 AM UTC
Duration
1h 34m
Affected: Phone Support
Timeline · 2 updates
  1. investigating May 08, 2026, 01:39 AM UTC

    We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.

  2. resolved May 08, 2026, 03:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

Technical Issues with Support Lines

Detected by Pingoru
May 08, 2026, 01:12 AM UTC
Resolved
May 08, 2026, 03:16 AM UTC
Duration
2h 4m
Affected: Help CentreSupport (Phone/Email/Live Chat)
Timeline · 4 updates
  1. investigating May 08, 2026, 01:12 AM UTC

    We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.

  2. monitoring May 08, 2026, 03:02 AM UTC

    Phone support lines have been restored. We are continuing to monitor the system to ensure stability.

  3. monitoring May 08, 2026, 03:09 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 08, 2026, 03:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

O-Series: API returning Error 500 messages

Detected by Pingoru
May 05, 2026, 11:33 PM UTC
Resolved
May 05, 2026, 11:35 PM UTC
Duration
2m
Affected: APILightspeed Bump Screen by Bump-ItOnline OrderingOrdering Integrations
Timeline · 2 updates
  1. investigating May 05, 2026, 11:33 PM UTC

    Our team are seeing reports of various integrations failing to establish a connection with Lightspeed O-Series POS. This will include inbound orders from ordering partners and webhook based data such as Insights Live and Bump Screen systems. We are investigating this issue at the highest priority.

  2. resolved May 05, 2026, 11:35 PM UTC

    API services should now be restored.

Read the full incident report →

Major May 4, 2026

Lightspeed Retail (R-Series)

Detected by Pingoru
May 04, 2026, 02:26 PM UTC
Resolved
May 04, 2026, 02:58 PM UTC
Duration
31m
Affected: Retail POSRetail API
Timeline · 4 updates
  1. investigating May 04, 2026, 02:26 PM UTC

    We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

  2. identified May 04, 2026, 02:28 PM UTC

    We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.

  3. monitoring May 04, 2026, 02:33 PM UTC

    We have implemented a fix and will continue to monitor the situation.

  4. resolved May 04, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2026

C-series webshop: Increased errors in New Checkout

Detected by Pingoru
Apr 23, 2026, 12:21 PM UTC
Resolved
Apr 23, 2026, 12:40 PM UTC
Duration
18m
Affected: Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 5, 2026

Lightspeed Insights (O-Series) - Missing Sales Reports

Detected by Pingoru
Apr 05, 2026, 09:26 PM UTC
Resolved
Apr 06, 2026, 12:08 AM UTC
Duration
2h 41m
Affected: Insights
Timeline · 4 updates
  1. investigating Apr 05, 2026, 09:26 PM UTC

    We are currently investigating an issue where sales reports for April 5 are not appearing in Insights. Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.

  2. identified Apr 05, 2026, 11:54 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Apr 05, 2026, 11:59 PM UTC

    A fix has been implemented, and we're monitoring the result.

  4. resolved Apr 06, 2026, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Lightspeed Invoicing Customer Deposit Balance Discrepancies

Detected by Pingoru
Apr 02, 2026, 01:40 PM UTC
Resolved
Apr 08, 2026, 09:29 AM UTC
Duration
5d 19h
Affected: Retail POS
Timeline · 5 updates
  1. investigating Apr 02, 2026, 01:40 PM UTC

    We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.

  2. investigating Apr 02, 2026, 02:39 PM UTC

    We are continuing to investigate the issue.

  3. identified Apr 02, 2026, 03:19 PM UTC

    The issue has been identified and a fix is being implemented by reverting the impacted accounts.

  4. monitoring Apr 02, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 08, 2026, 09:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

O-Series: Insights Custom reports are not loading for some users

Detected by Pingoru
Apr 01, 2026, 01:10 AM UTC
Resolved
Apr 01, 2026, 03:26 AM UTC
Duration
2h 16m
Affected: Insights
Timeline · 3 updates
  1. investigating Apr 01, 2026, 01:10 AM UTC

    Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.

  2. identified Apr 01, 2026, 02:32 AM UTC

    Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.

  3. resolved Apr 01, 2026, 03:26 AM UTC

    This incident is now resolved.

Read the full incident report →

Minor March 30, 2026

Bancontact experiencing high refusal rate.

Detected by Pingoru
Mar 30, 2026, 10:40 AM UTC
Resolved
Mar 30, 2026, 11:59 AM UTC
Duration
1h 19m
Affected: Lightspeed PaymentsIntegrated PaymentsLightspeed PaymentsPayments
Timeline · 2 updates
  1. investigating Mar 30, 2026, 10:40 AM UTC

    We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.

  2. resolved Mar 30, 2026, 11:59 AM UTC

    The third-party partner has resolved the issue. Transactions are now being processed normally.

Read the full incident report →

Minor March 29, 2026

Intermittent distruption to service

Detected by Pingoru
Mar 29, 2026, 10:18 PM UTC
Resolved
Mar 30, 2026, 01:03 AM UTC
Duration
2h 45m
Affected: InventoryProductsSales History
Timeline · 2 updates
  1. monitoring Mar 29, 2026, 10:18 PM UTC

    A few of our services were affected for a short duration, and now they are back up. We are currently monitoring the situation

  2. resolved Mar 30, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens

Detected by Pingoru
Mar 25, 2026, 11:05 PM UTC
Resolved
Mar 26, 2026, 02:28 AM UTC
Duration
3h 23m
Affected: Lightspeed Bump Screen by Bump-It
Timeline · 6 updates
  1. investigating Mar 25, 2026, 11:05 PM UTC

    We are currently investigating an issue where some order events are not appearing on bump screens as expected. Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment. We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.

  2. investigating Mar 25, 2026, 11:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 25, 2026, 11:37 PM UTC

    Our team is actively working on implementing a fix.

  4. monitoring Mar 26, 2026, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 26, 2026, 01:21 AM UTC

    A fix has been implemented. We are currently monitoring to ensure stability and full resolution. Thank you for your patience, and we will provide a final update once monitoring is complete.

  6. resolved Mar 26, 2026, 02:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"

Detected by Pingoru
Mar 16, 2026, 08:09 PM UTC
Resolved
Mar 17, 2026, 08:43 AM UTC
Duration
12h 34m
Affected: POSProduce
Timeline · 3 updates
  1. investigating Mar 16, 2026, 08:09 PM UTC

    We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected. Our team have found the cause for this error message and are currently working on a fix.

  2. monitoring Mar 16, 2026, 08:26 PM UTC

    A fix has been deployed and we are monitoring results

  3. resolved Mar 17, 2026, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 14, 2026

C-Series Backoffice Empty Pages.

Detected by Pingoru
Mar 14, 2026, 06:05 PM UTC
Resolved
Mar 19, 2026, 12:30 PM UTC
Duration
4d 18h
Affected: Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)
Timeline · 5 updates
  1. investigating Mar 14, 2026, 06:05 PM UTC

    "We are currently investigating this issue."

  2. monitoring Mar 14, 2026, 06:07 PM UTC

    the data is now back in the back office for both NOAM and EU.

  3. monitoring Mar 16, 2026, 09:54 AM UTC

    We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.

  4. monitoring Mar 18, 2026, 02:40 PM UTC

    NOAM: Backoffice Search and filtering is fully operational. EMEA: Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025. Search results for records from before 2025 will reappear gradually as our system finishes updating.

  5. resolved Mar 19, 2026, 12:30 PM UTC

    Full search functionality is restored and fast Backoffice load speeds are back. Historical orders will all reappear gradually as our system finishes updating.

Read the full incident report →