There were 17 Lightspeed outages since February 4, 2026 totaling 1298h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights. Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we're monitoring the result.
This incident has been resolved.
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
We are continuing to investigate the issue.
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
This incident is now resolved.
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
The third-party partner has resolved the issue. Transactions are now being processed normally.
A few of our services were affected for a short duration, and now they are back up. We are currently monitoring the situation
This incident has been resolved.
We are currently investigating an issue where some order events are not appearing on bump screens as expected. Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment. We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.
We are continuing to investigate this issue.
Our team is actively working on implementing a fix.
A fix has been implemented and we are monitoring the results.
A fix has been implemented. We are currently monitoring to ensure stability and full resolution. Thank you for your patience, and we will provide a final update once monitoring is complete.
This incident has been resolved.
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders". However orders themselves appear to be getting updated as expected. Our team have found the cause for this error message and are currently working on a fix.
A fix has been deployed and we are monitoring results
This incident has been resolved.
"We are currently investigating this issue."
the data is now back in the back office for both NOAM and EU.
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
NOAM: Backoffice Search and filtering is fully operational. EMEA: Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025. Search results for records from before 2025 will reappear gradually as our system finishes updating.
Full search functionality is restored and fast Backoffice load speeds are back. Historical orders will all reappear gradually as our system finishes updating.
We are currently investigating this issue.
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
This incident has been resolved.
We’re investigating an issue where new sales are not appearing in the Sales history page in Lightspeed Retail (X-Series). Thank you for your patience.
We have fixed and resolved sales missing from the Sales history page.
We have received reports from customers that they receive an Error 500 when trying to access Purchase. Our teams are working on restoring services as soon as possible.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating the issue with S and U- Series, it seems to be affecting Capital remittances from processing. Updates will be provided as soon as possible.
This incident has been resolved.
There was a degradation of Retail Visa transactions in Europe where some transaction were being automatically declined(12:49 PM – 2:45 PM EST). The situation has now been resolved and functionality is back up and running as expected
We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience. If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center. Additionally, Gift Card processing is currently down due to the Bridgepay issue. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
BridgePay is still investigating the issue.
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience. If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center. Additionally, Gift Card processing is currently down due to the Bridgepay issue. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience. VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information. If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center. Additionally, Gift Card processing is currently down due to the Bridgepay issue. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24
We’re following up on our recent communication regarding S-Series gateway operations to share an additional update. At this time, processing has resumed for TSYS and Fiserv. If they are your processor, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and run a test transaction. Other processor connections remain temporarily unavailable and will be restored as soon as possible. Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended. Support: If you would like to explore troubleshooting options or review next steps, please contact our Support team at [email protected] or start a live chat directly from your Back Office by navigating to the Support tab. The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24 We appreciate your patience and partnership as we work through this process and will continue to keep you informed.
We’re following up on our recent communication regarding S-Series gateway operations to share an additional update. At this time, Bridgepay processing has resumed for all third party processors, except Elavon. If you are using a third party processor that is NOT Elavon, please select “Get Updates From Backoffice” on your S-Series register, open a new shift, connect your legacy card reader and run a test transaction. Bridgepay are still working on restoring the Elavon processor connection at this time. Additionally, Gift Card processing has been fully restored. To resume transacting with Gift Cards, please select “Get Updates From Backoffice” on your S-Series register, open a new shift and load a Gift Card via a test transaction to confirm it works as intended. Support: If you would like to explore troubleshooting options or review next steps, please contact our Support team at [email protected] or start a live chat directly from your Back Office by navigating to the Support tab. The S-Series Support Team is available 7 days a week, 8am–10pm EST, via chat in your Back Office, Register app, and Help Center. For the most up-to-date information, please refer to the status pages below: BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24 We appreciate your patience and partnership as we work through this process and will continue to keep you informed.
The Bridgepay Outage has been resolved and all third party processor connections have been fully restored. Please tap "Get Updates From Backoffice" on your POS register, confirm Sync Complete, connect your legacy reader in Integrated Hardware and run a test transaction to confirm all is well.
Some Golf merchants are experiencing authentication issues with parts of the Chronogolf platform.
We have identified an issue affecting Golf and its partner integrations, which is causing service outages for Golf merchants. Our teams are actively working on a fix and will provide a follow-up update within the next 30 minutes.
We have identified a fix for the impacted merchants and working on rolling it out. Next update in 30 minutes.
The majority of affected merchants have now been restored. We are in the process of finalizing the rollout for the remaining merchants and will continue to monitor closely until full resolution is confirmed.
A fix has been rolled out and we are currently monitoring any remaining impact on golf merchants
The issue affecting Golf and its partner integrations has been fully resolved. All impacted merchants have been restored, and the rollout has been completed successfully. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
Pingoru polls Lightspeed's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required