Laserfiche incident

[US] - Some customers may have encountered an error when trying to access the repository

Notice Resolved View vendor source →

Laserfiche experienced a notice incident on September 5, 2025 affecting Repository Service, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 05:23 PM UTC
Resolved
Sep 05, 2025, 05:23 PM UTC
Duration
—
Detected by Pingoru
Sep 05, 2025, 05:23 PM UTC

Affected components

Repository Service

Update timeline

  1. resolved Sep 05, 2025, 05:23 PM UTC

    On Friday, September 5, 2025, starting around 8:30 AM Pacific time, some customers in Laserfiche Cloud US may have encountered an error stating, "There was an error connecting to your repository" when trying to access the repository. The issue was resolved by 9:25 AM Pacific time.